1. GENERALJob Title:Manager, Customer Relation Division ManagerReports to:Commercial  DepartmentDepartment/Service:Commercial

2. BASIC FUNCTIONS:

Under the general supervision of Commercial Department, the Customer Relations Manager is responsible for managing client relationships for agri-food laboratory testing services. The role ensures high customer satisfaction by coordinating sample testing, communicating results, resolving customer issues, and supporting business growth while maintaining compliance with food safety and laboratory accreditation standards

3. DUTIES AND RESPONSIBILITIES:

• Develop and maintain strong relationships with clients in agriculture, food processing, export/import, and regulatory sectors.

• Act as the primary point of contact for customer inquiries related to food, feed, soil, water, and agricultural product testing.

• Coordinate with laboratory teams to ensure timely testing, reporting, and sample handling.

• Explain test scopes, methodologies, turnaround times, and laboratory reports to customers.

• Support customers in selecting appropriate tests based on regulatory and quality requirements.

• Handle customer complaints, non-conformities, and service issues professionally.

• Follow up corrective actions in coordination with quality and technical teams.

• Ensure customer feedback is documented and used for service improvement.

• Prepare quotations, service agreements, and contracts for laboratory testing services.

• Support marketing and business development initiatives for new testing parameters and services.

• Identify opportunities for repeat business and long-term service agreements.

• Ensure all customer interactions align with ISO/IEC 17025, food safety regulations, and laboratory quality policies.

• Support audits by providing customer-related documentation and records.

• Promote ethical, transparent, and compliant laboratory services.

• Maintain accurate customer records, service requests, and communication logs.

• Prepare customer performance and satisfaction reports for management review.

• Monitor key performance indicators (KPIs) related to customer service and retention.

• Collaborates with otherorgans of the company on matters regarding marketing and otherrelated activities;

• Undertakes performance evaluation of the marketing staff;

• Prepares and submitsreports periodically and as required on marketing activities of the company; and

• Undertakes related functions as required.

Job Requirements

4.1 Education :M.A/B.A. in Management , Marketing ,MSc/BSc  in Chemistry/Microbiology or  other relevant fields      4.2 Experience:4.1 Education: M.A/B.A. in Management , Marketing ,MSc/BSc  in Chemistry/Microbiology or  other relevant fields      4.2 Experience:6/8 years of experience in marketing, and sales jobs   5. COMPETENCIES 

• Very good knowledge of principles and practices of marketing and sales

• Good knowledge of customer relation functions

• Ability of analyzing research finding and preparing reports

• Excellent interpersonal and oral communication skills

• Basic computer application abilities

How To Apply

Interested applicants should submit their application letter, CV and non returnable photocopies of their educational documents by E-mail Address jobs@blesslaboratory.com within 7 days after the date of the announcement. Please mention the specific Position you are applying for on the subject line of your email, candidates who do not follow the application instruction will not be considered. For more information contact us through. Phone No. 0116679905

Job Requirements Candidates should possess an MA/BA degree in Management, Marketing, or an MSc/BSc degree in Chemistry, Microbiology, or other related fields. They must have 6–8 years of relevant experience in marketing and sales roles. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email jobs@blesslaboratory.com