Job Summary

The Branch Business Manager is primarily responsible for leading branch-level growth and operational excellence by driving customer acquisition, sales performance, and market expansion. The role holder is responsible for effectively mobilizing and deploying resources and implementing strategic initiatives that align with the Bank’s business goals. The position also requires strong leadership, customer service, risk management, and partnership engagement skills to achieve measurable business results and maintain service excellence.

Job Requirements

• Education: Bachelor’s degree in a business-related field, such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or an equivalent field.

• Work Experience: Minimum of seven (7) years of relevant work experience, of which at least one (1) year must be in a supervisory position.

• Place of Work: FIFB – Sakinah Omonada Branch

Functional and Technical Competencies

• Understanding of the basic mechanisms of general financial products and services.

• Knowledge and experience in modern service delivery practices in medium to large banks, including providing guidance on quality improvements and operational changes.

• Good knowledge and effective application of relevant banking policies, processes, procedures, and guidelines to consistently meet compliance standards and benchmarks.

• Ability to respond to basic client inquiries and instructions, provide advice, and resolve most issues and requests.

• Good command of Microsoft Office applications.

• Good command of Core Banking Systems and other in-house software.

• Project management skills.

• Customer, market, and product intelligence.

Leadership and Managerial Competencies

• Result-Driven: Ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to organizational success.

• Coaching: Ability to support the growth, development, and performance improvement of team members through effective guidance, feedback, and support.

• Customer Insight: Ability to understand and anticipate customer needs, preferences, and behaviors to drive business success.

• Partnership Engagement: Ability to build and maintain partnerships with various stakeholders to achieve shared goals.

• Service Excellence Mindset: Commitment to delivering exceptional customer experiences and fostering a culture of service excellence.

• Risk Management: Ability to identify, assess, and mitigate potential risks that could affect organizational objectives or operations.

• Digital Savviness: Ability to leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.

• Emotional Intelligence: Ability to understand, manage, and leverage one's own emotions and those of others to influence and inspire effectively.

• Decisiveness: Ability to prioritize, allocate resources effectively, and make investment decisions that enhance accessibility and strengthen organizational capabilities in people, processes, and technology.

Behavioral Competencies

• Collaboration and communication that enable team members to share their strengths and expertise and support one another in achieving their goals.

• Active participation in collaborative projects, initiatives, the Bank's platform and culture, corporate social responsibility (CSR) initiatives, training programs, and activities that support the organization's mission, vision, and values.

• Clear and effective exchange of information and ideas to ensure shared understanding.

• Commitment to continuous improvement and finding better ways to work.

• Ability to work quickly and efficiently.

• Ability to adapt to change and respond effectively to new demands.

• Readiness to collaborate and build sustainable relationships with stakeholders.

• Ability to understand and share customers' feelings, perspectives, and experiences.

• Consistent use of data to guide work and make informed decisions.

• Professional conduct demonstrated through competence, integrity, and respect in the workplace.

• Respect for diversity, recognition of unique identities, and promotion of a sense of belonging.

• Authenticity, sincerity, and transparency in interactions, with respect for truth and honesty.

How To Apply

Apply through the following link: THIS LINK

Job Requirements Bachelor's Degree in Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or an equivalent field with relevant work experience How to Apply Click the apply button below