Branch Manager

Position:

Organization: Shabelle Bank

Not Specified

Job Objective:  To lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilisation by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.

Duties & Responsibilities:

  • Plan and coordinate the overall activities of the branch.

  • Identify and recruit potential customers and provide professional advice.

  • Motivate and coach the staff.

  • Develop and implement service delivery plans and programs to optimise service excellence and enhance the customer experience in the branch.

  • Ensure the proper compilation of information for loan and foreign currency requests and submit them to the appropriate organ for further processing and approval.

  • Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank's standard.

  • Manage customer service levels against customer expectations.

  • Check and sign the daily cash book jointly with the customer service supervisor.

  • Measure branch staff’s operational performance periodically and support branch staff on developing, managing and growing customer relationships.

Job Requirements

  • Master’s Degree/BA Degree in Economics, Management, Accounting or other Business-related fields.

  • Experience:  with 4/6 years of banking experience, respectively, of which 2 years as a branch manager Grade I

How To Apply

Applicants who meet the above requirements are required to submit a short CV in PDF format, not exceeding 3 pages, via the website THIS LINK Please note that hard copies or physical applications will not be accepted.

Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.

Job Requirements Master's or Bachelor's Degree in Economics, Management, Accounting or in a related field of study with relevant work experience Duties & Responsibilities: - Plan and coordinate the overall activities of the branch. - Identify and recruit potential customers and provide professional advice. - Develop and implement service delivery plans and programs to optimise service excellence and enhance the customer experience in the branch. How to Apply Apply using the provided link below

Deadline: Oct 15, 2025, 12:00 AM

Location: , Aweday

Amount: 1

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