Job Summary

The Branch Operation Supervisor is responsible for overseeing the day-to-day operational activities of a bank branch, ensuring efficient service delivery, compliance with banking policies and procedures, and effective management of branch operations. The role involves supervising operational staff, monitoring transactions, ensuring accurate financial records, maintaining internal controls, and supporting customer satisfaction. The successful candidate will help ensure smooth branch operations while minimizing operational risks and maintaining compliance with regulatory requirements.

Key Responsibilities

• Supervise and coordinate the daily operational activities of the branch to ensure efficient and timely service delivery.
• Monitor and oversee cash operations, deposits, withdrawals, transfers, account opening, and other banking transactions.
• Ensure that all branch transactions are processed accurately and in accordance with established banking policies, procedures, and regulatory requirements.
• Review and verify operational documents, transaction records, vouchers, and supporting documents to ensure accuracy and completeness.
• Monitor daily cash balances, vault operations, cash limits, and cash reconciliation activities.
• Ensure proper implementation of internal controls and operational risk management procedures to prevent fraud, errors, and financial irregularities.
• Supervise, guide, and support branch operations staff to improve productivity and service quality.
• Monitor branch operational performance and prepare regular reports for branch management.
• Handle customer complaints and operational issues, ensuring timely resolution and customer satisfaction.
• Ensure compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and other applicable banking requirements.
• Coordinate with relevant departments and the head office to resolve operational challenges and improve branch efficiency.
• Identify operational gaps and recommend improvements to enhance service delivery and overall branch performance.

Education:

• Bachelor’s degree in Accounting, Management, Economics, or related fields.

Experience:

• Four (4) years of related banking experience.

IFB Certification:

• IFB Certification is advantageous.

Required Skills and Competencies

• Strong knowledge of banking operations, procedures, and financial transactions.
• Good leadership, staff supervision, and team coordination skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent customer service and communication skills.
• High level of accuracy, integrity, and attention to detail.
• Ability to identify operational risks and implement appropriate controls.
• Good computer skills and familiarity with banking systems and applications.

Job Requirements Bachelor’s degree in Accounting, Management, Economics or a related field of study with relevant work expereicne out of with at least four years of banking experience, and demonstrate strong leadership, analytical, and communication skills. How to Apply Interested applicants who meet the requirements should apply using the link