Job Requirements

• Education፡ Bachelor's Degree in Business Administration or with related field of study.

• Experience: 2–3 years of experience in Call Center or Customer Service in Logistics Industry only

• Salary: Negotiable

• Place of work: Addis Ababa (Kality Maseltegna)

Duties and Responsibilities፡

• Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates

• Track, trace, and monitor shipments in real time

• Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries

• Resolve customer complaints, delays, and logistics-related issues professionally

• Create and update customer records and shipment data in the system

• Provide product, service, and process information to customers

• Escalate complex issues to the supervisor or logistics team when necessary

• Maintain call logs and follow standard operating procedures (SOPs)

Skills & Competencies

• Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology

• Strong communication skills (verbal and written)

• Ability to handle high call volumes and work in a fast-paced environment

• Good computer skills (CRM systems, tracking software, MS Office)

• Strong problem-solving and multitasking abilities

• Ability to remain calm and professional under pressure

How to apply

Click the apply button below

Job Requirements Bachelor's Degree in Business Administration or with related field of study. with relevant work experience. Duties and Responsibilities፡ - Track, trace, and monitor shipments in real time - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) How to Apply Click the apply button below.