Job Requirements

• Education፡ Bachelor's Degree in Business Administration or with related field of study.

• Experience: 2–3 years of experience in Call Center or Customer Service in Logistics Industry only

• Salary: Negotiable

• Place of work: Addis Ababa (Kality Maseltegna)

Duties and Responsibilities፡

• Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates

• Track, trace, and monitor shipments in real time

• Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries

• Resolve customer complaints, delays, and logistics-related issues professionally

• Create and update customer records and shipment data in the system

• Provide product, service, and process information to customers

• Escalate complex issues to the supervisor or logistics team when necessary

• Maintain call logs and follow standard operating procedures (SOPs)

Skills & Competencies

• Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology

• Strong communication skills (verbal and written)

• Ability to handle high call volumes and work in a fast-paced environment

• Good computer skills (CRM systems, tracking software, MS Office)

• Strong problem-solving and multitasking abilities

• Ability to remain calm and professional under pressure

How to Apply

Submit your non-returnable application and CV along with supporting documents in person to the office located at Kality Maseltegna FB Building, 2nd floor or apply via email: hrmforward@gmail.com with a subject line "Social Media Host"

For more information contact us on : +251939444440 or +251939444445

Note: All employees are required to submit effective/valid collateral.

Job Requirements Bachelor's Degree in Business Administration or with related field of study with relevant work experience Duties and Responsibilities፡ - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) How to Apply Submit your non-returnable application and CV along with supporting documents in person to the office located at Kality Maseltegna FB Building, 2nd floor or apply via email: hrmforward@gmail.com with a subject line "Social Media Host" For more information contact us on : +251939444440 or +251939444445 Note: All employees are required to submit effective/valid collateral.