The call center agent acts as the primary point of contact for customers, handling high-volume inbound/outbound calls to resolve inquiries, troubleshoot issues, and process orders.

Required number: 1 

Duties & Responsibilities: 

• Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates. Track, trace, and monitor shipments in real time.  

• Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries.  Resolve customer complaints, delays, and logistics-related issues professionally.  

• Create and update customer records and shipment data in the system

•  Provide product, service, and process information to customers.  

• Escalate complex issues to the supervisor or logistics team when necessary 

• Maintain call logs and follow standard operating procedures (SOPs)

Job Requirement:

• Education Requirement:  Bachelor’s  Degree in Business Administration or in a related field of study

•  Experience:  2–3 years (Logistics industry experience only) 

Skills and Abilities: 

• Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology 

•  Strong communication skills (verbal and written)  

• Ability to handle high call volumes and work in a fast-paced environment  

• Good computer skills (CRM systems, tracking software, MS Office)  

• Strong problem-solving and multitasking abilities  

• Ability to remain calm and professional under pressure 

How to Apply 

Qualified applicants can submit a copy of educational and work experience documents in person to Kality Maseltegna FB Building, 2nd floor, or submit your application and CV along with supporting documents via email: hrmforward@gmail.com. For more information, contact Tel. +251939444440/+251939444445.

N.B. Please make the subject of your e-mail “Call Center Agent.” 

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Job Requirements Bachelor’s  Degree in Business Administration or in a related field of study with relevant work experience, preferably in Logistics industry experience only Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates. Track, trace, and monitor shipments in real time How to Apply Qualified applicants can submit a copy of educational and work experience documents in person to Kality Maseltegna FB Building, 2nd floor, or submit your application and CV along with supporting documents via email: hrmforward@gmail.com. For more information, contact Tel. +251939444440/+251939444445. N.B. Please make the subject of your e-mail “Call Center Agent.”