Position: Call Center officer

Location: Head Office 

Company: Henosis SACCO 

Vacant position:2

Henosis Saving and Credit Cooperative Society Ltd (HSACCO) is legally registered organization by the Cooperative bureau of Nifas Silk Lafto Sub city. Henosis SACCOS has a vision to be ‘ one of the best SACCO in Ethiopia that fulfills its members’ economic and social needs by 2030” with mission of ‘Improve socio-economic conditions of members & other people through mobilizing saving and creating access of credit’. 

Duties & Responsibilities:

• Manage Calls: Answer a large volume of inbound [and/or outbound] calls in a professional and timely manner.

• Customer Support: Address customer inquiries, troubleshoot issues, resolve complaints, and provide accurate information about our products and services.

• Documentation: Accurately document all customer interactions, feedback, and resolutions in our system.

• Meet Targets: Strive to meet or exceed individual and team performance metrics (e.g., Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores).

• Go the Extra Mile: Build sustainable relationships with customers by going above and beyond to ensure their needs are met.

• Sales/Upselling: Identify opportunities to recommend or upsell products and services that would benefit the customer.

Job Requirements

Qualifications and Skills:

•  BA degree in Marketing, Management, Cooperative management, Marketing Management, Communication, journalism or related field.

•  0 years of work experience with proven experience in SACCO

•  Strong understanding of the labor law, public relation and communication concepts.

•  Excellent communication and coordination skills.

•  Ability to work independently 

How To Apply

Applicants should send application letter and CV via email address:  info@springfield.et AND info@henosissacco.com within seven working days after this announcement notified. Please mention ‘Position Title’ in the subject line of application letter. Or drop at our office starting from November 2, 2025. Our office is around Kera, New Taxi Parking area /Taxi Tera/ Famris building 3rd floor. 

Job Requirements BA Degree in Marketing, Management, Cooperative management, Marketing Management, Communication, journalism or in a related field of study - Manage Calls: Answer a large volume of inbound [and/or outbound] calls in a professional and timely manner. - Documentation: Accurately document all customer interactions, feedback, and resolutions in our system. - Sales/Upselling: Identify opportunities to recommend or upsell products and services that would benefit the customer. How to Apply Submit your application and CV along with supporting documents Via email: info@springfield.et/info@henosissacco.coM