The Call Center Representative is responsible for handling inbound and/or outbound customer calls in a professional and courteous manner. This role involves resolving customer inquiries, providing information about products and services, processing orders, and ensuring a high level of customer satisfaction

Place of Work: Filamingo, Addis Ababa

Employment Type: Permanent

Work Place: Addis Ababa

Basic Salary: 8,500.00

Quantity Required: 10

Duties and Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely, professional manner.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. -

• Make outbound calls to follow up on customer issues or conduct surveys (if required).

• Maintain accurate customer records by updating account information.

• Use call center systems and tools effectively to log calls and resolve customer requests

Job Requirements:

• Education: Diploma or equivalent or above.

• Experience: 0 years & above related experience.

• Excellent verbal and written communication skills.

• Basic computer literacy.

How to Apply:

• Submit your application & CV's with pertinent certification via THIS LINK

Job Requirements Diploma in a related field of study with relevant work experience Duties and Responsibilities: - Answer incoming calls and respond to customer inquiries in a timely, professional manner. - Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. - - Make outbound calls to follow up on customer issues or conduct surveys (if required). - Maintain accurate customer records by updating account information. - Use call center systems and tools effectively to log calls and resolve customer requests How to Apply Apply using the provided link below