Join Our Team as Total Energies Card Back Office Representative at Total Energies Marketing Ethiopia S.C.!

Total Energies Marketing Ethiopia is seeking a detail-oriented and customer-focused Card Back Office Representative to support the growth of our card business in a highly competitive and fast-evolving market. This role is critical to ensuring seamless card services, excellent customer experience, and strict compliance with internal control and HSEQ standards.

About Total Energies

Total Energies is a global multi-energy company operating in over 130 countries, producing and marketing oil, biofuels, natural gas, green gases, renewables, and electricity. With a strong commitment to sustainability and the energy transition, it aims to achieve net zero emissions by 2050.

Total Energies Marketing Ethiopia S.C. is the local affiliate, established in 1950. It markets fuels, lubricants, and specialty products through a network of over 120 service stations across Ethiopia, serving both retail and direct customers.

Key Responsibilities

Card Requests & Personalization

• Process customer requests for card creation, renewal, replacement, and cancellation.

• Ensure accurate data entry and timely issuance of cards.

• Manage card and tag personalization, distribution, customer collection, and record tracking.

• Prepare and submit invoices for new and replacement cards.

Card Top-Ups & Reconciliation

• Process card top-ups upon receipt of validated requests and confirmed payments.

• Review and validate daily personalized card reports against supporting documentation.

• Perform daily reconciliations to ensure consistency between customer requests and system records.

• Maintain accurate filing of contracts, amendments, card orders, oppositions, and discharged cards.

• Ensure systematic organization and archiving of customer-related documents.

• Run and analyze the weekly Card Trial Balance.

• Prepare and submit weekly reports to the Card Sales Manager.

• Identify and escalate discrepancies or anomalies promptly.

Document Management

Reporting

Context & Work Environment

The TotalEnergies card business is a strategic driver of network growth amid rising competition from independent fuel companies, telecoms, and banks, alongside rapid technological change. Service quality, operational excellence, and continuous innovation are essential. The role may also operate under challenging conditions such as occasional product supply constraints.

Job Requirements

What We're Looking For:

• Educational Background: BA degree in Management, Marketing, or a related field.

• Experience: Minimum of 2 years’ experience in marketing, customer service, or related roles. 

• Skills:  Strong organizational skills with high attention to detail, Proficiency in Microsoft Office (Excel, Word, Outlook), Ability to manage multiple priorities and deadlines, Excellent written and verbal communication skills, Strong teamwork and interpersonal abilities, High level of integrity, reliability, and commitment to excellence.

• Language:  Excellent written and spoken English

Why Join TotalEnergies Marketing Ethiopia S.C.?

• Career Growth: TotalEnergies is committed to employee development and offers opportunities for continuous learning and career advancement.

• Impactful Work: Contribute to solving real-world challenges in energy and making a tangible difference for our customers.

• Supportive Environment: Be part of a team that values diversity, promotes individual growth, and offers a supportive work environment.

• Salary: We offer a competitive salary package as per the Company scale.

How To Apply

Please send your documents in English (CV, Application letter, copy of Academic and Experience credentials) to recruitment.et@totalenergies.com and complete this mandatory form 

 https://forms.gle/bm2599KTockEd8ph9

Important: Applicants who do not complete the mandatory form will not be considered.

Female applicants are highly encouraged to apply.

Application Deadline: Within ten (10) days from the date of this announcement.

For more information about TotalEnergies, please visit www.totalenergies.com and www.totalenergies.et

We look forward to hearing from you and potentially welcoming you to the TotalEnergies team!

TotalEnergies values diversity, promote individual growth, and offers equal opportunity careers. We recognize that our employees are one of our most important assets. If you are looking for a company with a

 global brand that actively invests in its people, this is an excellent opportunity to work within TotalEnergies Marketing Ethiopia team. 

Important Notice:
TotalEnergies does not request or accept any form of payment during its recruitment process. Any such demand should be considered fraudulent and reported immediately.

Job Requirements Candidates must hold a Bachelor's degree in Management, Marketing or a related field, have at least two years of experience in customer service or marketing, and be proficient with Microsoft Office tools. Strong organizational skills, attention to detail, teamwork, integrity, and excellent written and spoken English are essential for delivering high‑quality customer service and maintaining compliance with internal controls. How to Apply Send your English CV, application letter, and copies of academic and experience credentials to recruitment.et@totalenergies.com, then complete the mandatory form at https://forms.gle/bm2599KTockEd8ph9. All applicants must fill out the form.