Introduction:

Positive Action for Development (PAD) is an indigenous, non-governmental, non-profit, secular, and legally registered Ethiopian Civil Society Organization (Registration No. 2330). PAD is committed to promoting a just, compassionate, and inclusive society where all people can thrive. Guided by the values of optimism, integrity, kindness, excellence, and impactful action, PAD works to provide effective humanitarian and development support to communities in need.

PAD is currently seeking qualified and motivated individuals for the following position(s)

Position: Community health workers (case workers) 

Number required: 6 (Six) (2 per each woreda)

Duty Station: at Aba'ala, Wasama, and Erebti Woredas, Zone 2, Afar Region.

Employment Type: Contract

Language: Proficiency in English and Fluency in the local language(s) of the project area is mandatory. 

Employment Type: Contractual, project-based position subject to project funding and duration

Job Summary:

The Community Health Worker (Case Worker) is a vital, community-based position responsible for identifying and reaching out to conflict-affected individuals, including Gender-Based Violence (GBV) survivors, and people with mental health and psychosocial support (MHPSS) needs. This role involves the proactive identification of cases, providing immediate, non-specialized support like Psychological First Aid (PFA), facilitating safe and confidential referrals to the Health Officer/PSS Officer and other external services, and leading community awareness and prevention activities. The Case Worker is the primary point of contact and trust in the community and must strictly adhere to the humanitarian principles of confidentiality, safety, and the 'Do No Harm' approach.

Key Duties and Responsibilities

Outreach, Case Identification, and Basic Support

• Proactive Identification: Conduct regular, culturally appropriate community outreach within assigned areas (villages, IDP settlements, etc.) to identify individuals at risk or survivors of GBV and individuals experiencing psychosocial distress.

• Psychological First Aid (PFA): Provide immediate, basic non-clinical support, including Psychological First Aid (PFA), emotional support, and active listening to community members in distress.

• Needs Assessment: Conduct initial assessments of client needs for safety, physical health, psychological support, and immediate material assistance (if available).

• Safe and Confidential Referrals: Facilitate safe, confidential, and informed referrals for clients to appropriate internal services (Health Officer/PSS Officer for specialized counseling) and external services (medical care, legal aid, shelter, distribution, etc.) via established referral pathways.

• Accompaniment: Accompany clients, particularly GBV survivors, to external service providers (e.g., clinic, police) when safe and requested by the client, ensuring they are treated with dignity and respect.

Community Engagement and Prevention

• Health Promotion: Lead and facilitate community-based awareness sessions, psycho-education groups, and dialogue sessions on key health topics, including GBV prevention, the consequences of violence, available services, positive coping mechanisms, and stress management.

• Community Mobilization: Work with community leaders, women's groups, and other community structures to promote a supportive environment and challenge harmful gender norms that perpetuate GBV.

• Information Dissemination: Ensure accurate, accessible, and up-to-date information on the project's services and the safe referral pathways are known by community members.

• Feedback Mechanism: Serve as a channel for community feedback on the quality and accessibility of services, relaying information back to the supervisory staff.

Reporting and Coordination

• Data Collection: Maintain secure, organized, and confidential client records, including intake forms, case notes, and referral tracking forms, ensuring compliance with strict data protection protocols (e.g., GBV-IMS principles).

• Reporting: Submit timely and accurate daily/weekly activity reports to the Health Officer/PSS Officer or Case Management Supervisor, including challenges encountered and basic quantitative data on outreach and referrals.

• Internal Coordination: Participate actively in weekly case management meetings, supervision, and mentorship sessions provided by the Health Officer/PSS Officer to discuss caseloads, review complex cases, and reinforce adherence to quality standards.

Job Requirements

Qualification: Minimum of Diploma; a relevant certificate or coursework in Clinical Nursing, Public Health, Psychiatric Nursing, or any other related field of study. 

Work Experience: Previous experience (1-2 years minimum) as a Community Health Worker, Community Mobilizer, or Case Worker, especially in a health, protection, or GBV project. Experience in a conflict-affected or emergency setting is a plus.

Skills:

• Trustworthiness and Empathy: Possesses the ability to build immediate trust and rapport with vulnerable individuals and communities.

• Commitment to Confidentiality: Absolute commitment to maintaining the confidentiality and safety of all clients and survivors.

• Local Knowledge: Deep understanding of the local context, community dynamics, cultural norms, and existing community support systems.

• Resilience and Stress Management: Ability to manage personal stress and seek support when exposed to difficult and sensitive case material.

• Communication and Interpersonal Skills: Excellent listening, clear communication, and a non-judgmental attitude.

• Technical Competencies

• Case Management Principles: Knowledge of the core principles of GBV/MHPSS case management (safety, confidentiality, non-discrimination, survivor-centered approach, and 'Do No Harm').

• Referral Knowledge: Ability to navigate and activate service referral pathways efficiently.

• Basic PSS Skills: Trained in and capable of delivering Psychological First Aid (PFA) and basic, non-clinical psychosocial support.

• Record Keeping: Proficiency in keeping accurate and clear records and case files while strictly respecting data protection guidelines.

• Skills in performance management and development.

• Capable of planning and achieving results.

• Adaptable and innovative with a solutions-focused mindset.

• Prior experience in an NGO.

Other Considerations:

• Willingness to travel frequently to field locations, including remote areas.

• Commitment to upholding humanitarian values and the organization's mission.

Competencies

• Action facilitations

• Communications

• Ethics & Values

• Teamwork

• Behavioral Flexibility

• Client Orientation

• Initiative

• Interpersonal Relations

• Reasonable Judgment

Equal Employment Opportunity

PAD promotes fairness, equity, and diversity in the workplace. We welcome applications from qualified individuals of all backgrounds, regardless of gender, age, disability, ethnicity, religion, or other personal status.

Hiring decisions are made solely based on skills, experience, and suitability for the role.
PAD is committed to creating a respectful and inclusive environment where all staff can thrive, contribute meaningfully, and grow professionally.

Zero Tolerance for Misconduct

PAD maintains zero tolerance for abuse, harassment, exploitation, or misuse of power. All staff, volunteers, and partners are expected to follow PAD’s policies and uphold our values at all times.
All successful candidates will undergo background checks and must adhere to PAD’s code of conduct and safeguarding principles.

Recruitment Flexibility

PAD reserves the right to:

• Recruit more than the required candidates from this announcement.

• Keep qualified applicants in our database for future similar roles.

Important Notice on Recruitment Fraud

If you encounter any misconduct, fraud, or corruption related to PAD’s recruitment process or operations, please report immediately via:

• Email: safeguarding@padethiopia.org

• Link: https://one-pad.org/guest_new/public_add_issue 

• Toll-Free Hotline: 9135

PAD treats all reports confidentially and takes them seriously, ensuring appropriate action is taken. 

How To Apply

1.Application Process

Candidates interested in the position should submit:

• CV with relevant documents (education certificates, experience, etc.). All documents must be combined into a single file.

• Motivation/Cover Letter– including current salary and salary expectations is recommended.

2. Submission Instructions

• All applications should be only Email: job@padethiopia.org

• Applications must specify only one Woreda/Town. Applications mentioning multiple locations or missing clear site details may not be considered.

3. Selection Process

• Only selected candidates will be contacted.

• Fair and transparent evaluation based on qualifications, experience, and competencies, written and interview exam result.

• Hiring decisions aligned with PAD’s values of equity, integrity, and professionalism.

• Applicants who do not follow the procedures will be disqualified immediately.

• This job description provides a general overview and may change based on organizational needs.

4. Contact for additional Information

• Email: job@padethiopia.org

• Website: www.padethiopia.org

• Phone: 0904058231 /0922613176/0948787677/0936280820

PAD is committed to upholding zero-tolerance policies against all forms of abuse and exploitation while actively protecting the rights and well-being of individuals.

Job Requirements Candidates should hold at least a diploma in a related health field, have 1–2 years of experience as a CHW or similar role, and be fluent in English and local languages. Responsibilities include outreach, psychological first aid, case assessment, confidential referrals, accompaniment to services, community awareness sessions, data collection, and reporting. How to Apply Submit a CV with all relevant documents in one file and a motivation/cover letter including current salary and expectations to job@padethiopia.org. Specify only one woreda/town; applications mentioning multiple locations or lacking clear site details will not be considered.