Position Overview
The CRM & Customer Care Officer serves as the primary custodian of RedFox's customer relationships, ensuring a consistent and professional experience across the full customer lifecycle from initial inquiry through after-sales support. 

Key Responsibilities

• Register and onboard new customers accurately within the CRM system, ensuring all customer information is complete, verified, and properly categorized.

• Ensure CRM data integrity through regular audits, data cleansing, and compliance with company data management standards.

• Maintain consistent engagement with existing customers.

• Coordinate with Sales, Engineering, Procurement, Finance, and Technical Support teams to ensure timely and effective resolution of customer issues.

• Track response and resolution times to ensure compliance with internal service standards and customer expectations.

• Monitor customer satisfaction.

• Identify service trends, recurring issues, customer concerns, and at-risk accounts, escalating critical matters to management with recommended actions.

• Generate regular CRM reports on customer activities, service requests, customer retention, satisfaction levels, and operational performance.

•  Assist with planning and executing customer engagement initiatives

•  Prepare monthly and quarterly reports on CRM performance, customer care KPIs, complaint resolution, customer retention, and service quality. 

• Maintain a thorough understanding of the company's products, services, projects, and processes to provide accurate information and effective customer support. 

Job Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field

• 3–4 years of experience in customer service, account management, or CRM administration; B2B experience preferred

• Proficiency in CRM systems and MS Office applications

• Strong written and verbal communication skills

• High attention to detail and the ability to manage multiple concurrent cases

• Demonstrated discretion in handling confidential customer information

How To Apply

Interested and qualified applicants are invited to submit their CV, Cover Letter, and supporting documents via email to elshaday@redfoxeme.com no later than August 13, 2026.

Please indicate the position you are applying for in the subject line of your email as:
Position – CRM and Customer Care Officer

Applications will be reviewed on a rolling basis. Early applications are strongly encouraged, as the vacancy may be filled before the application deadline.

Job Requirements RedFox is looking for a CRM and Customer Care Officer to oversee customer relationships across the entire lifecycle. The ideal candidate holds a bachelor's degree in Marketing, Business Administration, or a related field and has 3–4 years of experience in customer service, account management, or CRM administration. Proficiency with CRM systems and MS Office applications is required, along with strong written and verbal communication skills, high attention to detail, and discretion when handling confidential information. How to Apply Send your CV, Cover Letter, and supporting documents by email to elshaday@redfoxeme.com before August 13, 2026, indicating the position in the subject line.