Vacancy Details

Vacancy No: SB/HCM/0188/26

Job Summary: To manage customer relationships, ensure timely loan repayments, and handle loan recovery processes while maintaining positive client engagement and compliance with company policies.

 

Key Job & Responsibilities:

•  Build and maintain strong relationships with clients to enhance customer satisfaction and retention. 

• Monitor loan accounts to ensure timely repayments. 

• Follow up with customers on overdue payments through calls and visits. 

• Negotiate repayment plans with delinquent clients. 

• Handle customer inquiries, complaints, and disputes professionally. 

• Maintain accurate records of customer interactions and loan recovery activities. 

• Collaborate with the credit and finance teams to manage risk and minimize loan defaults. 

• Prepare reports on loan performance, arrears, and recovery progress. 

• Ensure compliance with company policies and financial regulations

Job Requirements

• B.A Degree in Economics, Management, Accounting or other Business-related fields with 3 years of banking/MFI experience, of which 1 year as a Junior customer relation officer

How To Apply

Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website www.ethiojobs.net. Please note that hard copies or physical applications will not be accepted.

Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.

Job Requirements Candidates must hold a B.A. in Economics, Management, Accounting or related fields and have at least three years of banking/MFI experience, including one year as a junior customer relations officer. The role centers on fostering strong client relationships, monitoring loan accounts, ensuring timely repayments, handling inquiries and disputes. How to Apply Apply using the provided link below.