Company: Easy Express Company

Location:  Addis Abeba, Ethiopia ,Parklean building next to Kaleb Hotel

Applicants Needed: Female

Position:  Customer Service  Agent( Full time)

Application Deadline: Oct 20, 2025

Salary Us our company Scale

About Easy Express:

Easy Express Company is a dynamic and growing logistics provider dedicated to delivering packages with speed,care, and reliability. We pride ourselves on being a vital link for our clients and communities. Join our team and become a key player in our success story.

The Opportunity:

We are seeking an experienced and empathetic Customer Service Agent to be the front line of communication for our clients.You will play a critical role in resolving inquiries, providing timely updates, and ensuring a positive experience for every customer you interact with.

Duties & Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and live chat.

• Track shipments and provide accurate, real-time delivery updates to customers.

• Investigate and resolve customer issues regarding delays, missing packages, or delivery instructions.

•  Process orders, schedule pickups, and handle billing questions.

• Liaise with our courier and warehouse teams to resolve complex logistical issues.

• Document all customer interactions and transactions in our system.

• Go the extra mile to ensure customer satisfaction and build loyalty.

Job Requirements

Qualifications & Experience:

• A minimum of 1--2 years of experience in a customer service or call center role.

• Experience in logistics, courier services, or a related field is a significant advantage.

• Exceptional communication skills, both verbal and written.

• Strong problem-solving skills and the ability to handle stressful situations with patience and professionalism.

• A customer-first attitude with a genuine desire to help.

• High school diploma or equivalent; further education is a plus.

How To Apply

Ready to accelerate your career? Please send your resume and a brief cover letter outlining your relevant experience to . 

You can apply by physical 

careers@easyexpress.com

For further information contact Tel: +251116672009

/info@easyexpresset.com

Job Requirements Educational Background in a related field of study with relevant work experience Duties & Responsibilities: - Serve as the first point of contact for customer inquiries via phone, email, and live chat. - Track shipments and provide accurate, real-time delivery updates to customers. -  Process orders, schedule pickups, and handle billing questions. How to Apply Submit your application and CV along with supporting documents Via email: careers@easyexpress.com. For further information contact Tel: +251116672009/info@easyexpresset.com