Job Position: Customer Service Executive-II (Interest Free Banking)

Purpose of the Job: To enhance customer satisfaction by handling front line customer service activities with due care and maximum efficiency increase the Branch’s resource mobilization effort by cross-selling the Bank’s products and services

Duties and Responsibilities:

• Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community

• Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance

• Provide services as per the service level agreement

• Contribute to the bank’s profitability as per the target set

• Engage in teamwork, collaboration, and transparency work practices

• Adhere to internal control system and risk management program of the Bank

Specific Functions:

• Engage and perform customer recruitment and account opening activities

• Administer the Primary Vault dually with Branch Operation Manager/ Branch Manager

• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault

• Receive or dispatch consignment of cash from/ to the Treasury

• Verify the daily cash receipts and cash bricks are in order, wrapped and initialed

• Retrieve customer signatures, pictures and verify customers

• Perform other duties as required

Job Requirement:

• Qualification: BA in Banking and Finance, Accounting, Business Administration, Economics, Management, and any other related fields

• Experience: 1 year of experience in banking operation as CSO, CSR, CSE, or related position.

• NB: Applicants possessing Sharia knowledge will have a competitive advantage.

Place of Work / IFB Branches

1. Addis Ababa City IFB Branches

2. Areta Branch

3. Alif Branch

4. Amana Branch

5. Bereka Branch

6. Bilal Branch

7. Bistima Branch

8. Hara Branch

9. Merhaba Branch

10. Mina Branch / Nejah Branch

11. Siddiq Branch

Note:

• Female applicants highly encouraged

• Only shortlisted candidates will be communicated

• Hard copy or physical applications will not be accepted

• The Bank has the right to cancel the post advertised

How To Apply

Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days from December 12, 2025 to December 16, 2025.

Apply: THIS LIN

Job Requirements BA Degree in Banking and Finance, Accounting, Business Administration, Economics, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community - Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance - Adhere to internal control system and risk management program of the Bank How to Apply Apply using the provided link below