Ext/Vaca/080/2026

The Customer Service Officer I

• Is responsible for making/checking front office customer service support at the branch.

• will handle/check account maintenance, payment, and collection transactions, and respond to customer inquiries,

• handle cash and non-cash transactions, and all customer requests at the branch.

Job Requirements

• Education: Bachelor's Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.

• Experience: 1 (One) relevant experience in a Bank.

Skills & Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of the Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions, and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system

How To Apply

Interested and qualified applicants shall apply via the following link only: THIS LINK

If you need more information, please call us on +251-11-5-260-795

Only shortlisted candidates will be communicated.

Job Requirements Bachelor's Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study with relevant work experience How to Apply Click the apply button below If you need more information, please call us on +251115260795