Ext/Vaca/036/2026

The Customer Service Officer I

• Is responsible to make/Check front office customer service support at the branch.

• will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries,

• handles cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Education

• Bachelor's Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.

Experience Requirement 

• 1 (One) relevant experience in a Bank.

Competencies Required

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of the Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions, and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system

How To Apply

Interested and qualified applicants shall apply via the following link only

https://forms.gle/33YUmmdrPzx5kV2UA

Only Shortlisted Candidates will be communicated.

if you need more information, please call us on

+251-11-5-260-795

Job Requirements This position requires a Bachelor's Degree in Banking, Insurance, Accounting, Management, Economics, Business Administration, or related fields. Candidates must possess at least one year of relevant experience within a bank environment and demonstrate knowledge of general financial products and services. Proficiency with Microsoft Excel, the Microsoft Office suite, and core banking systems is essential for handling front‑office customer service duties. How to Apply Apply using the provided link below. For further information contact Tel: +251115260795