Ext/Vaca/035/2026

The Customer Service Officer II

• is responsible to make/Check front office customer service support at the branch.

• will handle/Check account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Education

• Bachelor's Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.

Experience Requirement 

• 2 years’ experience in a relevant position, of which 1 year as a Customer Service Officer I or related position

Competencies Required

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of the Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions, and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system

How To Apply

Interested and qualified applicants shall apply via the following link only

https://forms.gle/shoEckXP6yMQVRPS7

Only Shortlisted Candidates will be communicated.

if you need more information, please call us on

+251-11-5-260-795

Job Requirements The role requires a Bachelor’s Degree in Banking, Insurance, Accounting, Management, Economics, Business Administration or related fields. Candidates must have at least two years of relevant experience, including one year as a Customer Service Officer I or equivalent. The position involves front‑office customer service support, handling account maintenance, payment and collection transactions, and responding to client inquiries. Proficiency in Microsoft Excel, Office, and the core banking system is essential. How to Apply Apply using the provided link below. For further information contact Tel:+251115260795