Vacancy Details

Vacancy Number: DB_EX/SWD/003/26
Vacancy Posting End Date:

Job Summary

• The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

• The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Academic and Professional Qualifications

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

• Two (2) years of relevant experience

Functional/Technical Competencies

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office and good command of the core banking system.

Leadership Competencies

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

Branches Under South West District office

How To Apply

In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1834&company=dashenbank

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N.B;
To apply for the post

·       Applicants shall login to career page via URL: https://hcm55.sapsf.eu/sf/careers/jobsearch?bplte_company=dashenbank&_s.crb=NeN0n5BXkPYHsM9gQF5etMpzRkTZ5K0qtM4rrZdjz%252fg%253d

·       Fill your user Name and Password to access the vacancy.
·       Employees who fulfill the above requirements are invited to submit their application on HR system from April 4 – April 16, 2026.

Job Requirements Candidates must hold a bachelor’s degree in a business‑related discipline and possess at least two years of relevant experience in banking or customer service. The role requires strong knowledge of bank accounting procedures, core banking systems, Microsoft Office, and the ability to manage cash and non‑cash transactions while ensuring compliance with policy and procedure manuals. How to Apply Apply using the provided link below.