ABYS Trading PLC is the leading Manufacturing Company of Ethiopia which manufactures agriculture products both for local and international markets. It has been active since 2012 and exports over 40 high quality value added agricultural products which meet world relevant standards to three main destination countries such as America, Canada and Australia and other locations.  Moreover, it distributed such products to local market. Nowadays, in line with government trade, marketing and development strategies, it strives to produce world class products of having high demand. This effort has allowed it to start to generate foreign currency and create job opportunity for 500 Ethiopian youths. Now it is seeking a dynamic Customer Service Officer to play a critical role within ABAYS Trading PLC serving as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's products. Positioned within the Customer Service team, a Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.

Key Responsibilities: 

• Promotes ABAYS’s products

• Liaise ABAYS with customer   

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.

•  Resolving customer complaints or issues in a timely and efficient manner.

• Providing information to customers about ABAYS ‘s products 

• To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. 

• To respond to electronic or face-to-face service requests, enquiries and customer communications, utilizing Information and Communications Technology (ICT) to improve ABAYS’s products delivery and efficiency. 

• To act as an advocate for the Customer First Contact Centre, promoting positive communication across the organization encouraging constructive and effective relationships. 

• To ensure that the terms of the Data Protection Act are adhered to, confidentiality maintained at all times and the guidelines for the release of information are followed. 

• Work in a competitive atmosphere. They must meet strict daily deadlines 

• May repeat the same work activities, especially tasks that involve a computer

• Conduct other activities when needed 

Partnership Management:

• Keep smooth communication with external stakeholders(customers, regulatory bodies etc.) 

• Exercise effective communication with staff both vertical and horizontal

• Organize stockholders for mutual benefit 

Benefits Package:

• Competitive salary and benefits package,

• Opportunities for career growth

• A dynamic and collaborative work environment,

Job Requirements

Educational Background: 

• Bachelor’s Degree in Marketing , Accounting and Finance, Business Management, Banking and Finance or an equivalent

Experience:

• Minimum 1 years relevant work experience.

• Experience in using Microsoft and ERP Software.

• Experience in Mobile Banking and telebirr operations

How To Apply

• Please apply through THIS LINK

• For further information, contact us via +251991607025/+25124383911

Job Requirements Bachelor’s Degree in Marketing , Accounting and Finance, Business Management, Banking and Finance or in a related field of study with relevant work experience Duties and Responsibilities:  - Promotes ABAYS’s products - Liaise ABAYS with customer    - Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns. -  Resolving customer complaints or issues in a timely and efficient manner. How to Apply Apply using the provided link below. For more information contact Tel.+251991607025/+25124383911