Duties & Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in person.

• Resolve customer complaints effectively and escalate complex issues when necessary.

• Maintain up-to-date knowledge of products, services, and company policies.

• Process customer transactions, orders, or service requests accurately.

• Follow up with customers to ensure satisfaction and resolution.

Job Requirement

• Qualification: BA degree in Accounting & Finance, Management, Economics, Business Administration, or other-related fields

• Experience: A minimum of 1 year of banking experience as customer service officer, Junior Customer Service Officer, Bank trainee or equivalent positions

Re. No: 60

Duty station: Addis Ababa, Adama,, Werabe,, Butajira,, Wolkite,, Babile, Dire Dawa, Harar, Bahrdar, Dessie, Gondar, Mekelle, Halaba Mizan, AmanTepi, Bale Robe, Dodola, Bedeno, Boke-Tiko, Badassa, Bedele, Chora

How to Apply

Important Notice:

• All required documents especially application, CV, experience and educational credential must be attached under the file upload section of the application form in the pdf format.

• Applicant are advised to submit their application before the deadline, late submission will not be considered.

• All information provided by the applicants will be treated only for recruitment purpose.

• Only shortlisted applicants who fulfil the minimum requirements will be communicated for interview or practical assessment.

• The bank has full right to amend or take any other alternative decision with regards to this vacancy announcement.

• Interested applicant who fulfils the set of vacancy requirements can apply via → THIS LINK

Post-date-: 01/10/2025

End date -: 05/10/2025

Job Requirements BA Degree in Accounting & Finance, Management, Economics, Business Administration or in a related field of study with relevant work experience Duty station: Addis Ababa, Adama,, Werabe,, Butajira,, Wolkite,, Babile, Dire Dawa, Harar, Bahrdar, Dessie, Gondar, Mekelle, Halaba Mizan, AmanTepi, Bale Robe, Dodola, Bedeno, Boke-Tiko, Badassa, Bedele, Chora Duties & Responsibilities: - Respond promptly to customer inquiries via phone, email, or in person. - Resolve customer complaints effectively and escalate complex issues when necessary. - Maintain up-to-date knowledge of products, services, and company policies. How to Apply Apply using the provided link below