Job Objective: Manage the cash of the branch, coordinate and coach the activities of the customer service officers, provide an optimal customer service by ensuring service-related digitalisation meets the customer expectation and ensure growth by managing marketing campaigns. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.

III. Key Responsibilities: 

• Open and administer the Primary Vault dually with the Branch Manager and solely administer the Secondary Vault. 

• Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.

• Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System.

• Open and assign till for Customer Services Officers, and control their Till limits. 

• Collect/deliver cash from/to the Customer Service Officers.

• Authorise transfer of cash from Vault to Till and from Till to Vault. 

• Takes the run-up of each daily cash ticket and balances the same against cash on hand and against the system 

• Close Tills at close of Business and at breaks, and check and confirm overall cash balance. 

• Manage cash areas and customer inquiries on cash activity. 

• Assist CSOs in handling and counting bulk cash deposits/withdrawals. 

• Follow up and monitor daily activities of the customer service operation.

• Assist customer service staff with duties where required.

• Train staff in areas of customer service and company policies.

• Manage cashier coverage and customer flow to ensure proficient customer service.

• Monitor and authenticate returns, exchanges and voids.

• Investigate and solve customer service complaints.

• Oversee and assess customer service staff activities, and provide them with regular performance-related feedback.

Job Requirements

• B.A Degree in Accounting, Management and related fields. With 2 years of banking experience.

How To Apply

Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website www.ethiojobs.net. Please note that hard copies or physical applications will not be accepted.

Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.

Job Requirements Bachelor's Degree in Accounting, Management or in a related field of study with relevant work experience Duties & Responsibilities: - Open and administer the Primary Vault dually with the Branch Manager and solely administer the Secondary Vault.  - Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations and make the necessary replenishments. - Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System. - Open and assign till for Customer Services Officers, and control their Till limits.  - Collect/deliver cash from/to the Customer Service Officers. How to Apply Apply using the provided link below