The Customer Service Officer is responsible for providing high-quality support to job seekers and enterprises, ensuring a seamless experience across the HaHuJobs platform. This role requires a blend of empathetic communication and proactive problem-solving to address user inquiries, facilitate platform adoption, and maintain high levels of user satisfaction.

Quantity: 1

Duties and Responsibilities:

• Manage and respond to customer inquiries professionally through various channels, including phone calls, Telegram, and email.

• Guide candidates through the end-to-end process of profile completion and provide technical support during job applications to enhance their user journey.

• Support partner companies with basic account configurations, vacancy postings, and platform navigation to ensure their hiring needs are met efficiently.

• Identify, troubleshoot, and resolve user technical or procedural issues, escalating complex matters to the relevant department when necessary.

• Build and maintain positive relationships with users by providing timely, accurate, and helpful information.

• Monitor the user experience on the platform to identify friction points and ensure all interactions align with HaHuJobs' service standards.

• Track common user inquiries and platform issues to provide regular feedback and reports to management for service improvement.

• Maintain an up-to-date understanding of platform updates, new features, and company policies to provide accurate guidance to users.

Job Requirements:

• Education: Possession of a Bachelor’s degree or Diploma in a relevant field.

• Experience: 0 -2 years and Proven experience in a customer service, helpdesk, or administrative support role is preferred.

• Communication: Excellent verbal and written communication skills in both English and Amharic.

• Technical Proficiency: Strong basic computer skills and familiarity with digital communication tools (e.g., Telegram, email suites, and web-based platforms).

• Soft Skills: A customer-focused mindset with a proactive approach to problem-solving and the ability to remain patient under pressure.

• Organization: Strong organizational skills with the ability to manage multiple tasks and user

How to Apply:

• Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot

HaHuJobs is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable work environment. We do not discriminate based on race, color, religion, gender, nationality, genetics, economic background, disability, age, or veteran status. Our hiring practices are designed to create a workforce that reflects the diversity of the communities we serve in Ethiopia. We believe that a diverse team enhances our ability to understand and address the complex challenges faced by adolescent girls in accessing STEM education and opportunities.

Job Requirements BA Degree or Diploma in a related field of study with relevant work experience Duties and Responsibilities: - Manage and respond to customer inquiries professionally through various channels, including phone calls, Telegram, and email. - Guide candidates through the end-to-end process of profile completion and provide technical support during job applications to enhance their user journey. - Support partner companies with basic account configurations, vacancy postings, and platform navigation to ensure their hiring needs are met efficiently. - Identify, troubleshoot, and resolve user technical or procedural issues, escalating complex matters to the relevant department when necessary - Build and maintain positive relationships with users by providing timely, accurate, and helpful information. - Monitor the user experience on the platform to identify friction points and ensure all interactions align with HaHuJobs' service standards. - Track common user inquiries and platform issues to provide regular feedback and reports to management for service improvement. How to Apply Please use Hahujobs Primary https://hahu.jobs/ or telegram bot to apply https://t.me/hahujobs_bot