Customer Technical Support Engineer
Position:
Organization: National Additives Plc
Not Specified
Company Overview
National Additives is a dynamic Ethiopian enterprise and a proud sister company of the esteemed East Africa Holding. Established with a clear vision to elevate local manufacturing capabilities, National Additives is dedicated to the production and supply of premium-quality construction additives. As a key player in the nation's burgeoning industrial sector, the company is driven by a singular purpose: to provide essential chemical solutions that enable other industries to achieve the highest standards of efficiency and durability.
Mission and Vision
The company is built upon a foundation of unwavering commitment and dedication. Our mission is to become the benchmark for additive manufacturing in Ethiopia by consistently delivering products that meet the most rigorous industry demands. Our core philosophy revolves around strict adherence to company policies and a steadfast focus on achieving strategic goals that foster sustainable growth and customer satisfaction.
Mission Statement
To deliver high-performance grinding aids and chemical additives for cement producers
To maximize manufacturing efficiency, enhance cement quality, and reduce operational costs for cement production.
Vision Statement
To be the leading premier for a sustainable cement industry, pioneering chemical technologies dramatically to be energy-efficient, and minimize environmental impact in the cement industry.
Products and Services
National Additives specializes in the cutting-edge production of specialized chemical compounds designed to enhance construction materials. Our primary product lines consist of high-performance Grinding Aids and Water Reducer Additives. These products are meticulously formulated to optimize the grinding process in cement production and significantly improve the workability and compressive strength of concrete, thereby contributing to the longevity and resilience of infrastructure projects.
Quality and Standards
We are deeply committed to product responsibility and quality assurance. In line with our dedication to excellence, all manufacturing and supply operations are conducted in strict accordance with the Ethiopian Quality Standards. By maintaining this stringent compliance, we ensure that every product bearing the National Additives name is safe, reliable, and consistent, taking full ownership of our role in the supply chain.
Job Requirements
Qualification
BSc in Civil Engineering, Chemical Engineering, Construction Technology, or Materials Engineering.
Work Experience
Minimum 4 years of relevant experience in technical support, quality control, production, project engineering, customer service, or technical operations.
Experience in manufacturing, construction, industrial products, building materials, chemicals, engineering services, or related sectors is advantageous.
Experience in conducting product testing, field evaluations, inspections, commissioning, or technical assessments is preferred.
Experience in customer support, technical troubleshooting, and problem resolution is an advantage.
Ability to provide technical guidance and support to customers and internal teams.
Key Competencies
Technical problem-solving and troubleshooting.
Customer technical support and relationship management.
Product performance evaluation and reporting.
Technical training and product presentations.
Field inspections and technical assessments.
Report writing and documentation.
Communication and interpersonal skills.
Ability to work independently and manage multiple customer requirements.
How To Apply
Apply through this email address; mehariyitayew12@gmail.com
Job Requirements Candidates should hold a Bachelor of Science (BSc) Degree in Civil Engineering, Chemical Engineering, Construction Technology, or Materials Engineering from a recognized institution, with a minimum of four (4) years of relevant professional experience in technical support, quality control, production, project engineering, customer service, or technical operations. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email mehariyitayew12@gmail.comDeadline: Aug 3, 2026, 12:00 AM
Location: , Addis Ababa
Amount: 1
