Position: Dispatcher – Cabby-Et 

Company: Cabby ET

Employment Type: Full-Time

Location: Addis Ababa, Ethiopia

Job Summary: we are looking for a responsible and detail-oriented Dispatcher to coordinate Cabby-share service requests, assign drivers, monitor trips, and support smooth daily operations. The dispatcher plays a key role in ensuring timely service, driver efficiency, and customer satisfaction.

Duties and Responsibilities:

• Receive and manage customer calls through the system or call center

• Dispatch trips to the right driver based on location, customer demand and availability 

• Monitor ongoing trips and respond to delays, emergencies, or incidents 

• Communicate clearly with drivers and customer support teams

• Maintain accurate trip and dispatch records 

• Support drivers with route guidance and operational issues 

• Escalate complaints, safety issues, and system problems to supervisors 

• Ensure adherence to company policies, safety standards, and SOPs of Cabby-Et

Salary: Negotiable

Job Requirements

Requirements & Qualifications:  

• Bachelor’s degree or higher in related field 

• Minimum of 2 years of experience (prior experience in dispatch, call center, transport, or logistics is an advantage)

• Customer-service-oriented mindset

• High level of attention and reliability 

• Basic computer skills and familiarity with digital systems   

• Strong communication and coordination skills 

• Strong knowledge of route and traffic patterns in Addis Ababa & surrounding areas

• Good communication and coordination skills

• Ability to work under pressure and manage multitasks 

• Ability to work shifts, including nights and weekends

• With integrity, reliable, committed, disciplined and appropriate for teamwork 

How To Apply

Qualified and Interested candidates should send their CV to: cabbyjobs@gmail.com

NB: Please clearly indicate the position you are applying for in the subject line.

Job Requirements Bachelor’s Degree in a related field of study with relevant work experience Duties and Responsibilities: - Receive and manage customer calls through the system or call center - Dispatch trips to the right driver based on location, customer demand and availability  - Monitor ongoing trips and respond to delays, emergencies, or incidents  How to Apply Submit your application and CV along with supporting documents via email: cabbyjobs@gmail.com