Job Summary

As an Executive Housekeeper/ Housekeeping & Laundry Manager, you are responsible for overseeing all housekeeping & Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/housekeeping & Laundry Manager will also be required to evaluate guest satisfaction and set department targets and objectives

Roles & Responsibilities 

• Oversee housekeeping & Laundry Operations

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

• Operate within departmental budgets through effective stock and cost controls and well managed schedules

• Set departmental targets and objectives, work schedules, budgets, and policies and procedures

• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Maintain good communication and work relationships in all hotel areas 

• Ensure staffing levels cover business demand and Ensure ongoing training

• Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

• Competent in property management systems and Assist other departments wherever necessary

Job Requirements

• Minimum Diploma/Associate Degree or above in Relevant fields of study

• A Minimum of 5 Years Housekeeping/laundry experience in the hotel/leisure/retail sector of which 3 years  in a managerial or supervisory capacity

• A successful track record of managing a large team

• High level of commercial awareness and cost control capabilities

• Previous experience of managing a department and Profit and Loss account

• Excellent leadership, interpersonal and communication skills

• Female Candidates with International Exposure are highly appreciated to Apply

How To Apply

Interested & Qualified Candidates can send their 3-4 Pages CV only by email to ADDHI_HRD@Hilton.com or Drop your CV only at the Office of the Director of Human Resources-Hilton Addis Ababa

Job Requirements Candidates must hold a Diploma or Associate Degree in a relevant field and have at least five years of industry experience, including three years in a supervisory role. Key responsibilities include evaluating guest satisfaction, managing departmental budgets, setting targets, inspecting facilities, and maintaining high standards across the housekeeping and laundry teams. How to Apply Send a 3–4 page CV by email to ADDHI_HRD@Hilton.com or drop your CV at the Office of the Director of Human Resources, Hilton Addis Ababa.