Guest Service Agent

  Location: Ramada by Wyndham, Addis Ababa, Ethiopia
  Employment Type: Full-Time
  Application Deadline:  15days

Job Summary

A Guest Service Agent provides excellent customer service to hotel guests by managing front desk operations, assisting with reservations,

resolving guest concerns and ensuring a smooth and enjoyable guest experience.

Key Responsibilities:

· Welcome guests in a friendly and professional manner

· Handle guest check-in and check-out procedures

· Manage room reservations and bookings

· Answer phone calls and respond to guest inquiries

· Provide information about hotel services, facilities, and local attractions

· Handle guest complaints and resolve issues promptly

· Process payments and maintain accurate records

· Coordinate with housekeeping and other departments

Job Requirements

Qualifications:

· Excellent communication and interpersonal skills

· Strong customer service orientation

· Basic computer and OPERA system knowledge

· Ability to multitask and work under pressure

· Problem-solving and conflict-resolution skills

· Professional appearance and attitude

· Flexibility to work shifts, weekends, and holidays

How To Apply

  Application Deadline:  15days

Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and any certifications to Genet.G-Egziabiher@ramadaaddis.com.

Job Requirements The position requires excellent communication and interpersonal skills, with a strong customer service orientation and the ability to engage professionally with clients and team members. Candidates should also possess basic computer proficiency and working knowledge of the OPERA system to support efficient front office and operational activities. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email Genet.G-Egziabiher@ramadaaddis.com