We are seeking a friendly, organized, and customer-focused individual to join our team as a Hotel Front Desk Receptionist. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and efficient check-in and check-out experience.

Duties and Responsibilities:

• Guest Reception: Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services.

• Reservations: Handle room bookings, cancellations, and modifications via phone, email, and in-person requests.

• Guest Inquiries: Respond to questions about hotel amenities, services, and local attractions.

• Issue Resolution: Address and resolve guest complaints or concerns efficiently and professionally, escalating issues when necessary.

• Communication: Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and ensure a seamless stay. 

Job Requirements:

• Education: Bachelor's Degree or Diploma in Secretarial Science or in a related field of study with relevant work experience in 3 star or four star Hotels 

• Experience: 2 years of working expereince

How To Apply:

• Submit your CV and all supporting documents in person to the Romanat East Africa office, located behind Bole Skylight beside Dashan Bank.

• For more information contact HR Manager Tel. +251956574569.

Job Requirements Bachelor's Degree or Diploma in Secretarial Science or in a related field of study with relevant work experience in 3 star or four star Hotels Duties and Responsibilities: - Guest Reception: Greet guests warmly upon arrival and provide prompt, courteous check-in and check-out services. - Reservations: Handle room bookings, cancellations, and modifications via phone, email, and in-person requests. - Guest Inquiries: Respond to questions about hotel amenities, services, and local attractions. - Issue Resolution: Address and resolve guest complaints or concerns efficiently and professionally, escalating issues when necessary - Communication: Liaise with housekeeping, maintenance, and other departments to fulfill guest requests and ensure a seamless stay. How to Apply Submit your CV and all supporting documents in person to the Romanat East Africa office, located behind Bole Skylight beside Dashan Bank. For more information contact HR Manager Tel. +251956574569