Position Overview / Scope of Role:

The Junior Customer Service & Compliance Officer is primarily responsible for delivering professional customer service throughout the customer journey while ensuring customer-related activities comply with applicable laws, contractual obligations, company policies, and internal procedures.

The position serves as the primary point of contact for customers by handling inquiries, service requests, complaints, documentation, contract administration support, and other post-sales activities. In addition, leveraging their legal background, the incumbent serves as the Customer Service Department’s compliance focal person by supporting compliance monitoring, document verification, contractual compliance, and coordination with the Legal Department on customer-related legal matters.

The role works closely with the Sales, Finance, Legal, Technical, and Project teams to ensure customers receive timely, professional, and legally compliant services while safeguarding the Company's interests and maintaining a high level of customer satisfaction.

Top Roles and Responsibilities

Customer Service and Relationship Management

• Serve as the primary contact person for customers regarding inquiries, requests, complaints, and post-sales services.

• Provide accurate information regarding company products, services, contractual obligations, and procedures.

• Deliver professional, timely, and customer-focused services throughout the customer lifecycle.

• Maintain positive and productive relationships with customers while promoting customer satisfaction.

• Follow up customer requests and ensure timely resolution of service issues.

• Escalate complex customer issues to the appropriate level when necessary.

• Maintain confidentiality and professionalism in all customer interactions.

Customer Transaction and Contract Administration

• Support the preparation, verification, and administration of customer contracts and related documentation.

• Ensure customer files are complete before processing transactions.

• Coordinate contract signing, amendments, transfers, substitutions, renewals, and other customer-related transactions.

• Follow up outstanding customer documentation and administrative requirements.

• Coordinate with Sales and Finance to ensure smooth processing of customer transactions.

• Maintain accurate records of all customer communications and contractual activities.

Compliance and Legal Coordination

• Serve as the Customer Service Department's focal person for customer-related compliance matters.

• Ensure customer transactions comply with company policies, contractual obligations, and applicable legal and regulatory requirements.

• Review customer files and supporting documents to ensure completeness, accuracy, and compliance.

• Coordinate with the Legal Department on customer-related legal matters, including contract interpretation, disputes, cancellations, and legal correspondence.

• Monitor compliance with approved customer service procedures and recommend corrective actions where necessary.

• Support internal compliance reviews, audits, and documentation verification exercises.

• Assist in implementing legal and regulatory requirements affecting customer service operations.

Customer Complaint and Dispute Management

• Receive, document, investigate, and follow up customer complaints.

• Coordinate with relevant departments to facilitate timely resolution of customer concerns.

• Maintain records of complaints, actions taken, and final resolutions.

• Assist in resolving customer disputes in coordination with the Legal Department and management.

• Identify recurring customer issues and recommend preventive measures.

Customer Records and Documentation Management

• Maintain complete, organized, and confidential customer files.

• Ensure proper filing and archiving of contracts, correspondence, legal documents, and customer records.

• Update customer information.

• Ensure proper document control and record retention in accordance with company procedures.

• Safeguard confidential customer information at all times.

Interdepartmental Coordination

• Coordinate customer-related activities with Sales, Finance, Legal, Technical, Projects, and Administration departments.

• Facilitate effective communication between customers and internal stakeholders.

• Follow up implementation of customer-related management decisions.

• Support smooth coordination of customer transactions across departments.

Reporting and Administrative Support

• Prepare periodic customer service, compliance, and operational reports.

• Maintain records of customer inquiries, complaints, transactions, and compliance activities.

• Support management by providing accurate customer service statistics and performance information.

• Prepare reports and documentation required for management review and internal audits.

Continuous Improvement

• Recommend improvements to customer service processes, documentation, and compliance procedures.

• Support implementation of customer experience improvement initiatives.

• Promote service excellence, professionalism, and compliance within the department.

• Participate in departmental improvement projects and organizational initiatives.

Performs other related duties as directed.

Job Requirements

Qualifications and Experience Required

Educational Qualification

• Bachelor's Degree in Law.

• Training in customer service, contract administration, compliance, or dispute resolution is an added advantage.

Experience

• Fresh Graduate to 2 years of relevant work experience.

• Internship or work experience in real estate, customer service, legal practice, contract administration, compliance, or related fields is an added advantage.

Critical Criteria / Skills to be Successful in this Role

• Good understanding of contract law and legal documentation.

• Basic knowledge of regulatory compliance and legal procedures.

• Strong customer service orientation and interpersonal skills.

• Excellent verbal and written communication skills.

• Strong organizational and document management skills.

• High attention to detail and accuracy.

• Good analytical, problem-solving, and conflict resolution skills.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Ability to coordinate effectively with multiple departments.

• Proficiency in Microsoft Office applications.

• High level of integrity, professionalism, accountability, and customer focus.

How To Apply

We invite qualified and motivated candidates to apply for our open positions at Great Abyssinia Group. Interested applicants are requested to submit their Application Letter and CV as a single PDF document to corporate-hr@greatabyssinia.com. Please clearly indicate the position you are applying for in the subject line of your email.

We sincerely appreciate your interest in joining Great Abyssinia Group. Due to the high volume of applications received, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Thank you for considering a career with Great Abyssinia Group. We look forward to reviewing your application.

Job Requirements Candidates should hold a Bachelor’s Degree in Law from a recognized institution. Additional training in customer service, contract administration, compliance, or dispute resolution is considered an advantage. Applicants should have a minimum of zero (0) to two (2) years of relevant work experience; fresh graduates are encouraged to apply. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email corporate-hr@greatabyssinia.com