Job Summary:

Handles customer inquiries, resolves issues, and ensures high customer satisfaction across all communication channels.

Join us at YaYa Wallet and be part of a team that is transforming the way people manage their finances! We look forward to seeing how you can contribute to our success!

Job Requirement

Education: Bachelor’s Degree in any field of study .

Experience: 0–2 Years of experience in customer support officer

Quantity Required: 1

Certification: Customer service training is an advantage
Note: Applicants must have a minimum CGPA of 3.0 or above, must have passed the national exit exam, and for fresh graduates, must have graduated in 2016 E.C. or later.

Duties & Responsibilities:

• Respond to customer inquiries via phone, chat, and email

• Resolve complaints and escalate when necessary

• Provide product and service information

• Track customer interactions

• Maintain service quality standards

Skills & Competencies

• Strong communication and interpersonal skills

• Problem-solving ability

• Ability to work under pressure

• Customer-focused mindset

• Basic computer skills

How to apply

Click the apply button below

Note: Please ensure your application addresses all position qualifications, including education, experience, and required skills.

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Job Requirements Bachelor’s Degree in any field of study with relevant work experience. Duties & Responsibilities: - Respond to customer inquiries via phone, chat, and email - Resolve complaints and escalate when necessary - Provide product and service information - Track customer interactions - Maintain service quality standards How to Apply Click the apply button below Note: Applicants must have a minimum CGPA of 3.0 or above, must have passed the national exit exam, and for fresh graduates, must have graduated in 2016 E.C. or later.