Job Purpose

The Key Account Manager will drive sustainable sales growth by managing and developing strategic customer accounts, strengthening customer relationships, identifying new business opportunities, and delivering agreed commercial targets.

Key Responsibilities

1. Key Account and Customer Management

• Manage and strengthen relationships with key and strategic customers.

• Understand customer needs, business priorities, and growth opportunities.

• Serve as the primary point of contact for assigned key accounts.

• Develop account plans to increase revenue and customer share.

• Address customer concerns and ensure timely resolution of issues.

1. Sales and Business Development

• Achieve agreed sales, revenue, and account growth targets.

• Identify and develop new business opportunities within existing and prospective accounts.

• Build and maintain a strong pipeline of potential business opportunities.

• Conduct customer visits, presentations, and business development activities.

• Identify cross-selling, upselling, and customer penetration opportunities.

• Support commercial initiatives, product launches, and promotional activities.

• Set annual sales targets for each customer and monitor performance against agreed targets.

1. Market and Commercial Insights

• Monitor customer, market, and competitor activities and provide insights to management.

• Analyze sales performance, customer trends, and business opportunities.

• Identify emerging market opportunities and recommend appropriate actions.

• Maintain a strong understanding of Ethiopia's competitive and customer landscape.

1. Customer and Internal Coordination

• Coordinate with Production, Customer Service, Finance, and other relevant teams to meet customer requirements.

• Follow up on customer orders, service requirements, and outstanding issues.

• Escalate key customer and commercial matters when management intervention is required.

• Follow up on corporate contract management.

1. Customer Aging Control and Cash Collection

• Monitor customer account aging and proactively follow up on overdue receivables.

• Coordinate with Finance and customers on outstanding balances, payment commitments, and overdue accounts.

• Identify collection risks and escalate significant overdue balances to management.

1. Reporting and Performance Management

• Provide regular updates on sales performance, account development, and business opportunities.

• Track performance against agreed targets and recommend corrective actions where necessary.

• Prepare sales and account management reports for management review.

Job Requirements

Education

• Diploma in Sales and Marketing, or a Bachelor's degree in Sales, Marketing, Business Administration, Commerce, or a related field.

Professional Experience

• Minimum of 3 years of experience in Key Account Management, Sales, Business Development, or a similar commercial role.

• Experience in B2B sales, distribution, wholesale, or the optical/healthcare industry will be an advantage.

Required Competencies

• Strong customer relationship management skills.

• Excellent negotiation and communication skills.

• Good commercial awareness and ability to identify and convert business opportunities.

• Strong analytical and problem-solving skills.

• Ability to work independently and manage multiple priorities effectively.

• Ability to operate effectively in a market-facing commercial role.

How To Apply

Interested and qualified candidates should submit their updated CV to deborah.eshetu@ethiojobs.net. With a subject line of Key Account Manager- On Behalf of A Client.

Job Requirements Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, Commerce or a related field and possess at least three years of experience in key account management or a similar commercial role. How to Apply Interested applicants can submit their CV and relevant documents through the provided e-mail