Luxury Front Office Supervisor

Salary and Benefits

Based on negotiation

Job Type: Full-time

Key Responsibilities

• Team Leadership: Supervise, train, and schedule daily shifts for the front desk concierge, bell attendants, and teams to ensure five-star hospitality standards.

• Resident Relations: Serve as the primary point of contact for resolving complex resident requests, feedback, or service issues with maximum diplomacy.

• Operations Oversight: Oversee the daily workflow of high-volume check-ins, key control logs, amenity reservations, and community usage.

• Vendor & Visitor Control: Monitor building access systems and collaborate directly with the security team to enforce strict building safety protocols.

• Shift Handover: Manage smooth, accurate shift-to-shift handovers, ensuring all outstanding resident requests and maintenance issues are documented.

• Emergency Coordination: Act as the leadership presence in the lobby during emergency situations, managing communication between residents, security, and engineering teams.

Schedule

• 8-hour shifts

• Day and night shifts available (Weekend and holiday availability required).

Work Location

• In-person at Addis Ababa, Bole area.

Job Requirements

• Experience: Minimum 2–3 years of front office, guest services, or concierge leadership experience in a five-star hotel, luxury high-rise, or premium corporate campus.

• Software Skills: Advanced proficiency with property management systems (PMS), CRM software.

• Communication: Flawless verbal and written English communication skills tailored to high-profile and high-net-worth residents.

• Leadership: Proven ability to remain calm under pressure, de-escalate sensitive situations, and motivate a team of high-performing hospitality professionals.

• Discretion: Strict adherence to non-disclosure policies regarding resident identities, schedules, and private lives.

How To Apply

Interested and Qualified clients can apply through the email  below

alteraluxuryliving@gmail.com Or In-person at Addis Ababa, Bole area.

Job Requirements The successful candidate should possess a Bachelor’s Degree or Diploma in Hotel Management, Hospitality Management, Tourism Management, Business Administration, or a related field from a recognized institution. A minimum of 2–3 years of front office, guest services, or concierge leadership experience in a five-star hotel, luxury high-rise, or premium corporate campus is required. Demonstrated expertise in front office operations, guest relations, concierge services, customer experience management, team supervision, reservation coordination, and service quality management is essential. How to Apply Interested and Qualified clients can apply through the email  below alteraluxuryliving@gmail.com Or In-person at Addis Ababa, Bole area.