Essential Functions

• Involve  in the development /revision  and implementation of the District Office’s functional strategy aligned with the business level strategy;

• Coordinate, support and monitor the overall Resource Mobilization plan and performance of branches

• Develop and implement ways of maximizing resource mobilization performance of branches and coordinate same with other concerned units;

• Provide support in establishing & building customer relationships with corporate retail & MSME customers;

• Participate in developing,  communicating and  following up the  implementation of  desired customer service quality standards at branches to ensure  consistent superior service;

• Assess  service delivery level at  branches  of the district office through methods such as customer survey to narrow down the gap against customers ‘perception & experience;

• Place ongoing customer communications, benchmarking of best practices and performer in a dialogue about their problem and perceptions;

Place of Work: Addis Ababa, Bahir Dar, Gondar, Dessie, Adama

Job Requirements

Qualification

• BA degree in Management, Economics, Business Administration, Accounting or related field,

Experience

• 8 years of relevant experience in the Banking Operation of which at least two (2) years at supervisory position.

How to Apply

Register using THIS LINK For any inquiry contact Tel. 690

• Only shortlisted candidates will be communicated

• Hard copy or physical applications will not be accepted

• The Bank has the right to cancel the post