Job Description

The Service & Parts Manager is responsible for the complete Aftermarket business unit, including Service, Spare Parts, Accessories, and Lubricants for the Two-Wheeler and Three-Wheeler segments (EV & IC models). This role oversees parts ordering, workshop planning, and distribution coordination across a network of dealers, service centers, and retailers.

Key Responsibilities:

• Strategic Planning: Develop parts forecasting models based on vehicle population, service history, and sales pipelines.

• Workshop Operations: Supervise technicians to prioritize repair jobs, ensure timely vehicle turnaround, and minimize customer downtime.

• Revenue Generation: Drive parts and service revenue growth through dealer network development, loyalty programs, and counter sales.

• Warranty & Compliance: Process warranty claims according to OEM guidelines and maintain rigorous documentation for all jobs.

• Inventory & Logistics: Oversee stock allocation and inventory systems to ensure the availability of critical parts while minimizing obsolescence.

• Performance Tracking: Monitor key metrics such as job card closures, labor efficiency, and customer satisfaction (CSAT) scores.

• Market Intelligence: Track competitor activities and provide regular field insights to the Head of Aftermarket.

Job Requirements

Requirements

• Education: Bachelor’s degree in Mechanical Engineering or Automobile Engineering.

• Experience: 7+ years in Service and Parts management within the automotive industry, with at least 2 years at a Supervisory/Managerial level.

• Technical Expertise: Deep understanding of Internal Combustion (IC) Engines (Mandatory) and Electric Vehicle (EV) components.

• Operational Skills: Experience in Job Card management, workshop reporting, and interpreting technical parts catalogues.

• Systems: Proficiency in Dealer Management Systems (DMS) is highly preferred.

• Soft Skills: Strong analytical capabilities, cross-functional coordination, and excellent interpersonal skills to handle dealer and customer grievances.

How To Apply

 Interested and qualified applicants can submit their updated cv through our website

Job Requirements The role requires a Bachelor’s degree in Mechanical or Automobile Engineering and deep knowledge of internal combustion engines and electric vehicle components. Responsibilities include strategic planning, workshop operations, revenue generation, warranty compliance, inventory management, performance tracking, and market intelligence. How to Apply Apply using the provided link below.