About Us: 

Dar Al-Handasah Consultants (Shair and Partners) is a privately-owned international multidisciplinary consulting organization in engineering, architecture, planning ,environment, project and construction management, facilities management and economics, founded in 1956, its principal design head office and technical support facilities are located in Beirut, Lebanon; Cairo, Egypt; London, UK; Pune, India; and Amman, Jordan; with a network of 54 permanent local branch offices throughout the Middle East, Africa Asia and Europe of which 23 are on the African continent. 

About the Role: 

We are seeking a dynamic and experienced Marketing and Customers Service Management Specialist to join our team. This role ensures that marketing campaigns are consistent with customer experiences and that feedback loops exist to improve both. The specialists typically manage social media, implement marketing strategies, handle customer queries, and analyze performance data to foster brand loyalty and increase sales. 

Key Responsibilities: 

• Create branding strategies to enhance public perception of toll services. 

• Implement CRM systems (e.g., Salesforce) to track customer feedback and resolve grievances 

• Design loyalty programs and digital marketing campaigns to boost toll adoption. 

• Conduct market research to identify user needs and service gaps. 

• Train customer service teams in conflict resolution and communication skills.  

Job Requirements

Qualifications and Experience: 

General Experience: 

• Master’s degree in marketing, Economics, or related fields  

• Minimum 10 years in strategic marketing and customer relationship management  

Specific Experience:  

• Minimum of 5 years in toll service branding, CRM systems (e.g. Salesforce), and grievance redressal mechanisms.  

Preferred Qualifications: 

• Digital marketing certification (e.g. Google Analytics) is preferred.  

How To Apply

Interested and qualified candidates should submit their CV, cover letter, and copies of relevant documents to: HRDept.Ethiopia@dar.com with the subject line “Marketing and Customers Service Management Specialist Application” no later than 11 April 2026.  

Only shortlisted candidates will be contacted.

Job Requirements The position requires a Master’s degree in marketing, economics, or related fields and at least ten years of experience in strategic marketing and customer relationship management. Candidates should have a proven record in toll service branding, CRM implementation (e.g., Salesforce), and grievance redressal systems for no less than five years. Digital marketing certifications such as Google Analytics are preferred. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email HRDept.Ethiopia@dar.com