Position: Operations Manager - Cabby ET 

Company Name: Cabby ET (App-Based Transportation Service) dedicated to delivering safe, reliable, and customer-centered and technology-based transportation solutions. We work closely with drivers, customers, and regulatory bodies to ensure operational excellence and sustainable growth.  

Location: Addis Ababa

Employment Type: Full Time

Job Summary: we are seeking an experienced and proactive operations manager to oversee day-to-day operations of our Cabby Share platform. The successful candidate will be responsible for drivers operations, service quality, compliance, performance optimization, and coordination between technical, customer service, and field teams. 

Duties and Responsibilities:

• Receive business plans, strategies, and directions from the Board Members and the Management of Cabby ET

• Execute all approved plans in a timely and effective manner

• Analyze management directions and implement them correctly across operations

• Monitor company performance and ensure goals are met

• Manage day-to-day operations and ensure smooth workflow.

• Oversee driver onboarding, deployment, performance, monitoring, and retention.   

• Ensure service quality, safety standards, and customers satisfaction. 

• Coordinate with all call center, customer support, and field operations teams. 

• Handle operational incidents, disputes, and escalation cases. 

• Ensure compliance with transport regulations, municipal rules, and company policies.

• Optimize fleet utilization, service coverage, and response time. 

• Liaise with government offices, partners, and vendors as required.

• Use strong business knowledge to run and grow Cabby ET

• Plan ahead for company growth and operational improvement

• Develop strategies to better engage customers, drivers, and partners

• Ensure all directives are completed properly and contribute to company growth

• Analyze operational data prepare and submit reports to Cabby-Et management.

Salary and benefits: Negotiable

Job Requirements

Requirements:

• Bachelor’s degree or above in Business Management, Transport Management or related field

• Minimum 5 years of experience in business management and/or operations management; (ride hailing, logistics, transport, or platform based services is highly preferred)

• Strong understanding of fleet operations, driver management, and customer service

• Familiarity with digital platforms, dashboards, and performance metrics. 

• Knowledge of transport rules and regulations   

• Proven leadership and operational management experience

Skills & Qualifications:

• Strong analytical, leadership, and decision-making skills

• Excellent communication, coordination and problem solving abilities

• Ability to work under pressure and manage multiple operational tasks and issues simultaneously. 

• Organized, responsible, and growth-oriented

• High level of integrity, accountability, and organizational discipline. 

How To Apply

Qualified and Interested candidates should send their CV to: cabbyjobs@gmail.com

NB: Please clearly indicate the position you are applying for in the subject line.

Job Requirements Bachelor’s Degree in Business Management, Transport Management or in a related field of study with relevant work experience Duties and Responsibilities: - Receive business plans, strategies, and directions from the Board Members and the Management of Cabby ET - Execute all approved plans in a timely and effective manner - Analyze management directions and implement them correctly across operations How to Apply Submit your application and CV along with supporting documents via email: cabbyjobs@gmail.com