Job Purpose

The Operations Officer is responsible for planning, coordinating, and supervising daily moving and relocation operations to ensure safe, efficient, and timely service delivery. The role involves scheduling moving teams, monitoring transportation activities, handling customer service issues, tracking move progress, preparing operational reports, and ensuring smooth coordination between customers, movers, drivers, warehouse staff, and management.

Job Requirements

Education:

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or with related field of study

Experience:

• 1–2 years of operations experience, preferably in moving, transportation, courier, or logistics.

• Minimum of 1 year experience in a supervisory or operations officer role.

Quantity Required: 1

Salary: Negotiable

Duties and Responsibilities

Operation Coordination

• Monitor daily moving, packing, loading, transportation, and unloading activities.

• Coordinate schedules for movers, drivers, and relocation crews.

• Ensure household or office items are moved safely and in accordance with company standards.

• Track delayed moves, damaged items, or service issues and take corrective action.

• Follow up with moving teams and customers regarding relocation progress and schedules

• Monitor daily operational performance and ensure service KPIs are achieved.

• Manage operational risks and resolve service disruptions quickly by communicating with the operations manager.

Transport Operations Management

• Coordinate daily road transport operations and vehicle dispatch activities.

• Plan and optimize transport routes for efficiency and cost control.

• Monitor vehicle movement and delivery performance.

• Ensure timely pickup and delivery of goods and shipments.

• Respond to transportation delays, breakdowns, or operational issues.

Fleet Management

• Ensure vehicles are properly utilized and maintained.

• Record fuel usage, maintenance issues, and vehicle incidents.

• Support driver allocation and route planning.

Customer Support

• Ensure clear communication with customers regarding schedules and service expectations.

• Handle customer inquiries, complaints, and relocation escalations.

• Provide move status updates and operational support to clients.

 Reporting & Documentation Management

• Prepare daily, weekly, and monthly operational reports.

• Maintain accurate moving schedules, transportation, inventory, and dispatch records.

• Analyze moving performance and identify operational improvements.

 Compliance & Safety

• Ensure compliance with company policies and transportation regulations.

• Investigate incidents and implement corrective actions.

   KPIs

• On-time move completion rate

• Transport cost control

• Customer damage/claim rate

• Customer complaint resolution time

• Fleet utilization rate

• Productivity per moving crew

• Inventory handling accuracy rate

• Operational cost control

How to Apply

Submit your application and CV along with supporting documents via email: Vacancy@myhellocommunications.com

Job Requirements Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or with related field of study with relevant work experience Duties and Responsibilities - Monitor daily moving, packing, loading, transportation, and unloading activities. - Coordinate schedules for movers, drivers, and relocation crews. - Coordinate daily road transport operations and vehicle dispatch activities. - Plan and optimize transport routes for efficiency and cost control. - Ensure vehicles are properly utilized and maintained. - Record fuel usage, maintenance issues, and vehicle incidents. - Handle customer inquiries, complaints, and relocation escalations. How to Apply Submit your application and CV along with supporting documents via email: Vacancy@myhellocommunications.com