Job Requirements

• Education:  Bachelor's degree in Business Administration, Management, Marketing, or a related field of study

• Experience: Minimum of 2–3 years of experience in reception, customer service, or administrative support roles.

• Salary:     Negotiable and attractive

• Location: Addis Ababa

• Reports To: HR Manager

• Quantity Required: 1 

Duties and Responsibilities

• Greets warmly and assist visitors, clients and customers upon arrival

• Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible

• Answer phones from prospective customer and guest, taking messages and delivering same to concerns

• Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person

• Handle client complies in consolation or connecting them with concerned managers as urgently as possible

• Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received

• Manage and route incoming calls to the appropriate personnel

• Effectively communicates information to guest and internal staff

• Handles inquire and provide information about the organization’s service

• Ensures proper sign-in procedures for visitors and issue victors’ badges

• Direct victors to the relevant person or department

• Provides excellent customer service, addressing inquires and concern

• Maintain a professional and friendly manner at all times

• Maintains accurate and Up To Date record of visitors logs calls and appointments

• Contribute to the organizational and maintenance of officer filling system

• Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors

• Makes appointment for staff and reminding them of approaching appointments

• Ensure urgent message are followed up accordingly by the staff member concerned

• Makes official phone calls on behalf of executive members and senior managers

• Maintains an attractive, pleasant neat front desk area

• Update staff contacts sheet on any changers as requires

• Assist with administrative and clerical tasks as needed

• Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance

• Prepare periodic reports and submitted to immediate supervisor

• Perform other similar activities as signed by her/his immediate Supervisor 

How To Apply

Submit your application via email to: realityhrgs@gmail.com

Job Requirements Bachelor's degree in Business Administration, Management, Marketing, or with related field of study with relevant work experience How to Apply Submit your application and CV along with supporting documents via email: realityhrgs@gmail.com