We are seeking a highly skilled, dynamic, and resilient Receptionist to join our physiotherapy clinic. The ideal candidate will possess a minimum of 2 years of experience in a demanding front desk or administrative role within a healthcare or professional services environment. This role requires a strong communicator with exceptional organizational skills, the ability to handle high-pressure situations, and a proven track record of delivering outstanding customer service.

Job Title: Receptionist (Kino Physiotherapy Clinic) 

Location: Sarbet  

Department: Customer Service  

 Duties and Responsibilities:

• Act as the first point of contact for patients and visitors, representing the clinic with confidence, professionalism, and warmth 

• Manage high-volume phone inquiries efficiently, demonstrating excellent communication skills 

• Oversee complex appointment scheduling, cancellations, and rescheduling with accuracy and timeliness 

• Maintain meticulous patient records, ensuring data accuracy and confidentiality at all times 

• Handle challenging situations with tact and professionalism, providing solutions and reassurance to patients 

• Coordinate seamlessly with physiotherapists and staff to optimize patient flow and service delivery 

• Supervise administrative staff and support the training of new team members when necessary 

• Prepare detailed daily, weekly, and monthly reports promptly and accurately 

• Ensure the reception area remains professional, organized, and welcoming at all times 

• Respond empathetically and promptly to patient concerns, demonstrating genuine care and understanding 

• Support clinic operations with administrative tasks including billing, documentation, and system management 

• Uphold strict confidentiality and ensure compliance with healthcare privacy standards 

• Take initiative to improve reception processes and enhance patient experience

Job Requirement:

Qualifications and Skills:

• Education: Bachelor's Degree or Diploma in Management, Administration, Customer Service or in a related field of study(preferred)

• Experience: 2 years’ experience in a reception or administrative role, preferably within healthcare or a high-pressure environment 

• Proven ability to manage multiple priorities effectively in a fast-paced setting 

• Exceptional communication and interpersonal skills in both English and Amharic 

• Demonstrated ability to remain calm, professional, and positive under pressure 

• Strong problem-solving skills and emotional intelligence 

• Advanced proficiency in MS Office and healthcare management systems, with mandatory computer literacy 

• Leadership qualities with the ability to supervise and train staff 

• Resilient, proactive, and compassionate attitude with a strong commitment to service excellence

 How to Apply:

Application Instructions:

• Submit your application and CV along with supporting documents through THIS LINK or through email hr@hikmaplc.com.. Please include "Junior Nurse Application" in the subject line.

•  Only shortlisted candidates will be contacted for an interview.

Job Requirements Bachelor's Degree or Diploma in Management, Administration, Customer Service or in a related field of study with relevant work experience Location: Sarbet   Duties and Responsibilities: - Act as the first point of contact for patients and visitors, representing the clinic with confidence, professionalism, and warmth  - Manage high-volume phone inquiries efficiently, demonstrating excellent communication skills  - Oversee complex appointment scheduling, cancellations, and rescheduling with accuracy and timeliness  - Maintain meticulous patient records, ensuring data accuracy and confidentiality at all times  - Handle challenging situations with tact and professionalism, providing solutions and reassurance to patients  - Coordinate seamlessly with physiotherapists and staff to optimize patient flow and service delivery  - Supervise administrative staff and support the training of new team members when necessary  - Prepare detailed daily, weekly, and monthly reports promptly and accurately  - Ensure the reception area remains professional, organized, and welcoming at all times  - Respond empathetically and promptly to patient concerns, demonstrating genuine care and understanding  How to Apply Apply using the provided link below or Submit your application and CV along with supporting documents via email: hr@hikmaplc.com Please include "Junior Nurse Application" in the subject line.