Location: Ramada by Wyndham, Addis Ababa, Ethiopia

Employment Type: Full-Time

Job Summary

The Reservation Agent will contribute to the performance of the hotel by handling all reservation requests and assisting in maximizing room revenue and occupancy.  He / she will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction.

Job Requirements

Education:

• Diploma or Degree in Hospitality or Tourism

Experience:

• 3-5 years

• Previous experience in Customer Service or Reservations within the hospitality industry

Duties and Responsibilities:

• Processes and confirms guest room reservations made by clients

• Follows procedures to process all room reservations, rates, confirmations and hotel facilities

• Maintains established filling system for all correspondence and collates reports as required

• Coordinate with other departments (front desk, housekeeping, sales) to ensure smooth operations

• Welcomes and acknowledges all guests according to the WHG standards and policies

• Anticipates and addresses guests’ service needs

• Explains guarantee, special rate and cancellation policies to callers

• Ensures that revenue is maximized by up-selling guest rooms and recommending hotel facilities.

Skills & Competencies

• Strong communication and interpersonal skills

• Good computer skills, with familiarity in Opera system

• High attention to detail and accuracy

• Ability to multitask and work under pressure

How To Apply

Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and any certifications to Genet.G-Egziabiher@ramadaaddis.com

Job Requirements Bachelor's Degree or Diploma in Hospitality or Tourism or in a related field of study with relevant work experience in Customer Service or Reservations within the hospitality industry. How to Apply Submit your application and CV along with supporting documents via email: Genet.G-Egziabiher@ramadaaddis.com.