The Sales Contract and Customer Handling Manager plays a vital role in driving the sales operations at Kavod Real Estate PLC. This full-time position requires a senior professional with 5-8 years of experience, focusing on enhancing customer relationships and optimizing contract management processes. The role is based in an office setting in Addis Ababa, where the manager will oversee B2B marketing efforts and ensure effective sales analytics and performance reporting.

Key Responsibilities:

• Manage and oversee the sales contract process from initiation to execution.
• Develop and implement strategies to improve customer handling and satisfaction.
• Analyze sales performance metrics and generate comprehensive reports for management.
• Coordinate with the marketing team to create targeted B2B marketing campaigns.
• Maintain and update customer databases to ensure accurate records.
• Facilitate communication between clients and the sales team to address inquiries and resolve issues.
• Train and mentor junior sales staff on contract management and customer service best practices.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Prepare and present sales forecasts and proposals to senior management.
• Ensure compliance with legal and regulatory requirements in all sales contracts.

Required Skills:

• Demonstrate expertise in B2B marketing strategies and execution.
• Utilize sales analytics to assess performance and drive decision-making.
• Conduct thorough performance reporting to highlight sales achievements.
• Implement effective email marketing campaigns to engage potential clients.
• Foster strong relationships with customers to enhance loyalty and retention.
• Execute negotiation strategies to secure favorable contract terms.
• Analyze customer feedback to improve service delivery and product offerings.
• Develop training materials for sales staff on contract and customer handling.
• Collaborate with cross-functional teams to align sales objectives with business goals.
• Utilize CRM tools for efficient management of customer interactions.

Desired Skills:

• Possess strong project management capabilities to oversee multiple initiatives.
• Exhibit excellent communication skills for effective stakeholder engagement.
• Demonstrate proficiency in data analysis tools and techniques.
• Showcase a proactive approach to problem-solving in sales contexts.
• Display a solid understanding of real estate market dynamics and trends.

Interested applicants can apply through Ethiojobs by clicking “apply here” green button 

  Job Requirements The Sales Contract and Customer Handling Manager at Kavod Real Estate PLC in Addis Ababa oversees B2B sales, contract management, and customer relations. This full-time role requires 5–8 years’ experience, strong skills in sales analytics, CRM, and marketing, and the ability to mentor staff, optimize processes, and drive performance reporting and client satisfaction. How to Apply Apply through the provided link.