Job Title: Sales Operations & Collections Expert

Department: Sales & Marketing

Reports To: Sales Operations & Collections Manager / Head of Sales

Job Summary

The Sales Operations & Collections Expert is responsible for supporting sales operations, ensuring accurate sales documentation and reporting, managing customer account receivables, and following up on outstanding payments. The role works closely with the Sales, Finance, and Customer Service teams to improve operational efficiency, maintain healthy cash flow, and enhance customer satisfaction.

Key Responsibilities

Sales Operations

• Support daily sales operations and ensure smooth execution of sales processes.

• Prepare quotations, sales orders, contracts, and invoices.

• Maintain accurate customer and sales records in the CRM/ERP system.

• Monitor sales pipeline and order fulfillment status.

• Prepare daily, weekly, and monthly sales performance reports.

• Coordinate with Finance, Operations, and Customer Service teams to resolve sales-related issues.

• Ensure compliance with company sales policies and procedures.

• Assist in sales forecasting and operational planning.

Collections & Receivables

• Monitor customer outstanding balances and aging reports.

• Follow up with customers regarding overdue invoices through calls, emails, and meetings.

• Coordinate with the Finance department to reconcile customer accounts.

• Resolve payment disputes and collection issues promptly.

• Negotiate payment arrangements when necessary within company policies.

• Maintain accurate collection records and update payment status.

• Prepare collection reports and recommend actions for overdue accounts.

• Support legal or escalation processes for long-overdue receivables when required.

Reporting & Compliance

• Generate sales and collection KPI reports.

• Ensure proper documentation of sales transactions and collection activities.

• Maintain confidentiality of customer financial information.

• Identify opportunities to improve sales and collection processes.

Key Performance Indicators (KPIs)

• Collection rate (%).

• Days Sales Outstanding (DSO).

• Percentage of overdue accounts.

• Sales order processing accuracy.

• Invoice processing turnaround time.

• Sales reporting accuracy and timeliness.

• Customer payment resolution time.

• Customer satisfaction related to billing and collections.

Behavioral Competencies

• Integrity and professionalism.

• Customer-focused mindset.

• Strong teamwork and collaboration.

• Accountability and ownership.

• Initiative and continuous improvement.

• High level of confidentiality.

• Results-oriented approach.

Working Relationships

Internal

• Sales Team

• Finance Department

• Customer Service

• Operations

• Legal (when required)

External

• Customers

• Business Partners

• Collection Agencies (if applicable)

This role is ideal for organizations that require a professional who can effectively support sales operations while ensuring timely collections, accurate reporting, and strong customer relationships to improve revenue realization and cash flow.

Job Requirements

Qualifications

• Bachelor's Degree in Marketing Management, Business Administration, Accounting, Finance, Economics, or a related field.

• 2–4 years of experience in sales operations, accounts receivable, collections, or sales administration.

• Experience in the technology, telecommunications, FMCG, banking, or service industry is an advantage.

Required Skills & Competencies

• Strong negotiation and communication skills.

• Excellent customer relationship management skills.

• Good analytical and problem-solving abilities.

• Strong organizational and time management skills.

• Attention to detail and accuracy.

• Ability to work under pressure and meet deadlines.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Experience with ERP/CRM systems (e.g., Odoo, SAP, Salesforce, Microsoft Dynamics) is an advantage.

• Knowledge of accounts receivable and credit control processes.

How To Apply

Interested and Qualified candidates can apply using the email: hr@ashewa.com

Job Requirements Bachelor's Degree in Marketing Management, Business Administration, Accounting, Finance, Economics, or a related field of study with relevant work experience out of with 2–4 years of experience in sales operations, accounts receivable, collections, or sales administration. How to Apply Interested applicants can submit their CV and relevant documents through the provided e-mail