We are seeking a Business Analyst with expertise in the payment industry to join our team. The successful candidate will analyze business needs related to payment products, identify opportunities for innovation, and develop solutions that support EthSwitch’s strategic goals. This role requires extensive collaboration with technical and business stakeholders to ensure the successful development and deployment of digital financial services. This position is responsible for identifying business needs, analyzing processes, and recommending solutions to enhance efficiency and effectiveness.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to gather, document, and analyze business requirements;

• Process Mapping: Create detailed process maps to identify areas for improvement and efficiency;

• Develop and maintain business cases, feasibility studies, and project proposals specific to digital; 

• Data Analysis: Analyze data to inform business decisions, using tools such as Excel, SQL, or data visualization software;

• Solution Design: Propose and design solutions that meet business needs and align with organizational goals;

• Stakeholder Communication: Facilitate communication between technical teams and business units to ensure alignment and understanding of project objectives;

• Collaborate with cross-functional teams, including project managers, IT, operations, and external stakeholders such as financial institutions;

• Create and maintain business process models, user journeys, and documentation for digital finance solutions;

• Conduct gap analysis on existing processes and digital finance products, recommending areas for improvement;

• Identify risks and challenges in the implementation of digital finance products and develop strategies to mitigate them;

• Project Support: Assist in project management by tracking progress and ensuring that deliverables meet quality standards and timelines;

• Training and Support: Provide training and support to end-users on new processes and systems;

• Assist in the development of project plans, schedules, and progress reports for digital finance initiatives;

• Stay up to date with emerging trends in digital finance and fintech innovation relevant to the Ethiopian market.

Job Requirements

• Master’s/Bachelor’s degree in Business Administration, Computer Science, Information Technology or a related field.

• Minimum 8 or above years of experience in business analysis roles, specifically in payment industry

• Certifications in business analysis (e.g., CBAP, CCBA, ECBA) (Advantageous)

• Strong understanding of the domain, and digital finance ecosystems

• Excellent communication and stakeholder management skills.

• Proficiency in business analysis tools and methodologies (e.g., UML, BPMN).

• Proficiency in data analysis tools (e.g., SQL, Excel) and experience with project management software.

• Experience with digital finance regulations, compliance, and security.

• Strong organizational and time management skills with an ability to manage multiple assignments.

• Familiarity with project management methodologies, particularly Agile.

• Strong proficiency in Microsoft Office applications (Excel, PowerPoint, etc.).

How To Apply

Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to hr@ethswitch.com, stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.

*Please be aware that it is mandatory to attach your credentials (educational qualifications and work experience) along with your CV. Submitting only your CV is not sufficient.

*Please be advised that all applicants’ Educational Credentials will be verified with the respective higher institutions.

Job Requirements The candidates must hold a Master's Degree or Bachelor's Degree in Business Administration, Computer Science, Information Technology or a related field. Minimum 8 or above years of experience in business analysis roles, specifically in payment industry. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email hr@ethswitch.com