IMMEDIATE INTERNAL/EXTERNAL VACANCY ANNOUNCEMENT                                   

Opening Date:      May 08, 2026

Position:                 Senior E-Banking Officer                                                      

Duty station:          Addis Ababa (Head Office)

About the Organization:

A Senior E-Banking Officer is responsible for managing the day-to-day operations and development of the e-banking channels, including mobile banking, internet banking, Agency Banking ATM services, POS, and digital wallet systems. And overseeing a bank's electronic banking channels, ensuring they are secure, reliable, and user-friendly. This role implementing the Digital Banking strategies of the Institution to enhance digital banking services, managing platform performance, and improving customer experience. The officer also plays a key role in ensuring compliance with regulations and collaborating with various teams to drive digital banking initiative

       SPECIFIC DUTIES AND RESPONSIBILITIES 

• Engage in the implementation, maintenance and support of e-banking platforms including mobile, internet, ATM, Agency Banking and Card Banking services.

• Collaborate with IT, operations, marketing, and vendors to implement and enhance digital banking functionalities and user experience.

• Monitor system performance and customer usage to recommend improvements and new features.

• Ensure compliance with regulatory requirements, cybersecurity standards, and internal policies.

• Handle escalated customer issues and ensure timely resolution of technical or service-related problems.

• Coordinate with vendors for timely updates, patches, and upgrades of e-banking systems.

• Analyze usage reports and customer feedback to improve service delivery and promote adoption of digital channels.

• Prepare periodic reports on e-banking performance, incidents, and project progress.

• Train and support branch staff and customer service teams on e-banking services and updates.

• Participate in digital innovation initiatives and propose solutions that increase digital transaction volumes.

• Additional Responsibilities as requested by the Line Manager 

Job Requirements

1. EDUCATION/TRAINING 

• Bachelor’s degree in Information Technology, Computer Science, Banking & Finance, or a related field.

• Trainings on project Management , ITIL & Digital Financial Services 

• Certifications in Digital / Electronic Banking will be added advantage 

         2. EXPERIENCE

• 5 experience in the field of Information Technology & 2 of which on Digital Banking platforms 

• Hands on experience on implementation, Maintenance and support of Digital Banking platforms (internet/mobile banking, Agency Banking, cards, ATMs, etc.).

• Experience in managing e-banking platforms (Project management skills and ability to manage cross-functional teams

  3. SKILLS

• Solid knowledge and on digital banking technologies and trends.

• Excellent analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Attention to detail with the ability to handle multiple priorities.

• Knowledge of banking regulations related to e-banking and data privacy.

• Customer-concentric mindset and proactive approach to improving digital services.

• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.

• Flexible and adaptable in regards to learning and understanding new technologies

• Strong written, oral, and interpersonal communication skills.

• Highly self-motivated and directed

          Terms of employment: Permanent

          Salary & Benefits:        Attractive salary with benefit package

          Closing Date:        May 12, 2026        

How To Apply

Candidates who fulfill the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to VFE_Vacancy@wvi.org.

 Women applicants are highly encouraged to apply!

Note: -   Only short-listed candidates will be contacted            

Job Requirements The role requires a Bachelor’s degree in Information Technology, Computer Science, Banking and Finance, or a related field, along with at least five years of experience in Information Technology, including two years of experience working with digital banking platforms. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email VFE_Vacancy@wvi.org