Department: Planning, Monitoring, and Evaluation

Location: Addis Ababa (Head Office)

No. Required: 1

Reports To: Manager, Planning, Monitoring, and Evaluation

Employment Type: Full-time, Permanent

Salary: As per company scale

Job Summary

The Senior Performance and Reporting Officer owns NTPLC's performance management framework: setting standards and KPIs, measuring actual results against targets, explaining deviations, and recommending corrective action to management.

Key Duties and Responsibilities

• Develop, review, and maintain the corporate performance management framework, including KPIs, benchmarks, targets, and performance standards.
• Establish systems for tracking performance, monitoring progress, and giving timely feedback to all departments and branches.
• Collect, analyze, validate, and report organizational performance data in collaboration with division heads and team leaders.
• Measure actual performance against targets, identify gaps, and recommend corrective actions for deviations.
• Support annual indicator reviews, target setting, and the design of reliable data-collection methods.
• Ensure the quality, accuracy, and integrity of performance data through data-quality reviews and audits.
• Integrate KPIs, competencies, and corporate values into the employee performance appraisal (BSC) system.
• Design and deliver performance management training, coaching, and capacity-building for staff and managers.
• Prepare monthly, quarterly, and annual performance reports, dashboards, presentations, and strategic-planning inputs.
• Track transport-specific indicators such as fleet utilization, turnaround time, safety, operational efficiency, and customer service.

• MA/MSc or MBA in Business Administration, Transport Planning, Statistics, Economics, Management, Development Studies, or a related field with a minimum of 4 years of relevant experience; OR
• BA/BSc in the same fields with a minimum of 6 years of relevant experience.
• At least 2 years of experience should be in performance management, M&E, strategic planning, or corporate reporting, preferably in transport, logistics, or a large commercial company.
• A training certificate in monitoring & evaluation, balanced scorecard, or performance management is required; IT/data analysis training is an advantage.

• Interested applicants who meet the requirements should apply within fifteen (15) consecutive working days from the date of this announcement.
• Applications are accepted online only, through the following link: https://shorturl.at/CNzQc
• Attach an application letter, an updated CV, and copies of educational credentials, work experience certificates, and relevant professional certificates as a single PDF file not exceeding 10 MB.
• Only shortlisted candidates will be contacted for written examination and/or interview.

Job Requirements The Senior Performance and Reporting Officer will own NTPLC’s performance management framework, setting standards and KPIs, measuring results against targets, and recommending corrective action to management. This role supports the Planning, Monitoring, and Evaluation department at NTPLC’s head office in Addis Ababa. The officer will develop, review, and maintain the corporate performance management framework, ensuring data quality and integrity. Candidates will be expected to analyse organizational performance data, prepare reports and dashboards, integrate KPIs into the employee appraisal system, and deliver training on performance management to staff and managers. The position requires a graduate degree in business, transport planning, statistics or related fields with at least four years of relevant experience and a strong background in performance management. How to Apply Apply online via the provided link, submitting a single PDF that includes an application letter, CV, and supporting documents within fifteen working days.