Role Purpose

The Sales Operations Officer is responsible for executing day-to-day sales operations to ensure data accuracy, timely reporting, and efficient order-to-cash processes.

As the execution arm of the Commercial function, this role ensures SAP data integrity, collections follow-up, contract tracking, and reporting discipline, enabling the Commercial Lead to focus on strategic priorities. The role plays a critical part in maintaining operational rhythm, cross-functional coordination, and commercial visibility.

Key Responsibilities

1. Contract & Commercial Lifecycle Execution

• Ensure 100% of signed contracts are logged in SAP within 6 hours of receipt. 

• Validate all commercial terms (pricing, payment milestones, delivery schedules) before system entry. 

• Track contract renewals and amendments; notify management 30 days prior to expiry.  

• Maintain and monitor performance guarantees and advance payment securities, including expiry tracking. 

2. Cash Collection & Receivables Support

• Generate and circulate weekly aging reports to the sales team. 

• Issue timely payment reminders in line with agreed collection schedules. 

• Escalate overdue accounts beyond defined thresholds with clear dispute summaries. 

• Maintain accurate and up-to-date collection logs in SAP on a daily basis. 

3. Data Accuracy & Quality Control

• Validate customer POs, invoices, and master data before SAP entry. 

• Conduct weekly audits of open sales orders, pricing conditions, and credit blocks. 

• Identify and resolve discrepancies with a zero-error tolerance approach. 

4. Sales Reporting & Performance Analytics

• Daily: Publish sales flash reports (actual vs. target) by 9:00 AM. 

• Weekly: Deliver performance reports comparing prior periods and trends. 

• Monthly: Prepare detailed analytics (Target vs. Actual, MoM, YoY, YTD vs. budget) by the 3rd working day.  

• Quarterly/Annual: Support variance analysis and executive reporting requirements. 

5. Sales Administration

• Process commercial team expense claims within 5 working days. 

• Maintain accurate filing and documentation of all commercial records. 

• Coordinate meeting schedules, minutes, and follow-up action tracking. 

6. Fulfillment Planning & Execution Support

• Maintain an order fulfillment tracker aligned with procurement, warehouse, and supplier timelines. 

• Communicate delivery schedules to internal teams and customers. 

• Track inventory allocation based on revenue priority and risk exposure. 

• Provide weekly execution updates to stakeholders. 

7. Issue Identification & Escalation

• Proactively identify operational risks such as delays, stock shortages, or contract deviations. 

• Resolve routine issues independently and escalate critical issues promptly. 

8. Order-to-Cash Cycle Management

• Follow up on contract finalization and advance payment collections. 

• Coordinate delivery, inspection, and customer acceptance processes. 

• Support invoicing by ensuring complete and accurate documentation. 

• Actively contribute to accounts receivable (AR) follow-ups and collection acceleration. 

9. Customer Coordination

• Maintain professional communication with customers on operational matters. 

• Document disputes, penalties, and claims; support resolution processes. 

10. Contract Closure Management

• Support closure activities including customer testimonials and final documentation.  

• Track release of guarantees, samples, and outstanding contractual obligations. 

11. Systems & Dashboard Support

• Execute daily SAP transactions (sales orders, deliveries, billing, pricing updates, credit release requests). 

• Maintain accurate and real-time contract and sales databases. 

• Refresh Power BI dashboards daily, ensuring up-to-date KPIs (bookings, billings, backlog, collections). 

• Support automation of recurring reports and analytics. 

12. S&OP & Cross-Functional Coordination

• Prepare demand and performance data packs for weekly S&OP meetings. 

• Ensure alignment across sales, marketing, finance, and supply chain through accurate data sharing. 

Job Requirements

Minimum Requirements

Education

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Statistics, or IT 

Experience

• 2–4 years of experience in Sales Operations, Commercial Support, Finance, or Data Analysis 

• Experience in technology, IT equipment, or consumer electronics is strongly preferred 

Technical Skills

• Excel (Advanced): Power Query, complex formulas, PivotTables, XLOOKUP/VLOOKUP 

• Power BI (Intermediate): Dashboard creation, publishing, and refresh management 

• SAP or ERP Systems: Sales order processing, billing, and reporting 

• Contract Management: Commercial contract tracking and receivables monitoring 

Core Competencies

• Attention to Detail & Data Accuracy 

• Analytical Thinking & Problem Solving 

• Process Discipline & Execution Excellence 

• Communication & Coordination Skills 

• Time Management & Prioritization 

• Accountability & Ownership

How To Apply

Interested applicants are encouraged to apply through the application form below:

[Application Form] 

Only shortlisted candidates will be contacted.

Job Requirements The role requires a Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Statistics, IT, or a related field from a recognized institution. Candidates must possess two to four years of experience in Sales Operations, Commercial Support, Finance, or Data Analysis, with prior experience in technology, IT equipment, or consumer electronics strongly preferred. How to Apply Apply using the provided link below.