Responsibilities of the Shared Services Officer II Provide first level Support to Primary Switch Service user and Switched Member financial institution,Reviews all work instructions and tickets for each requests, supports or issues,Execute the external requests based on the Service Level Agreement (SLA),Execute the internal requests based on the Operational Level Agreement (OLA),Register Agents, Merchants and Terminals to the switch system,Deploy ATMs and POSs based on Primary Switch Service user member participant requests,Monitor ATM, POS, and Card request issues,Responsible for monitoring ATM, POS, EPOS and P2P transactions with their response code,Provide detailed first level investigation report before escalating to second level support,Document all new issues and their resolution,Perform card related requests, starting from card request to its expiration,Responsible for user creating, updating, activating, disabling and assigning privileges in shared service applications,Maintain compliance and monitors security on Card and Gateway payment,Discover vulnerabilities/weakness in the payment systems and provide recommendation,Provide security update on Shared Service or card attack vectors and counter measure,Assess compliance of the company environment to PCI-DSS and other security standards,Review Security audit, Malware, and unauthorized access for all Payment Systems,Document the gaps found as part of the issue management process; Work with the identified issue owners to follow up , track status and ensure that the issues are closed prior to remediation due date agreed,Communicate controls, policies, standards, and compliance requirement to business and IT staff,Provide periodic compliance status reporting to multiple stakeholders within the organization; and Other related duties assigned as needed and assigned.

Job Requirements

. BSc in Computer Science, Software Engineering or related fields of studies 

. 2 years of relevant work experience

How To Apply

Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to hr@ethswitch.com, stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.

*Please be aware that it is mandatory to attach your credentials (educational qualifications and work experience) along with your CV. Submitting only your CV is not sufficient.

*Please be advised that all applicants’ Educational Credentials will be verified with the respective higher institutions.

Job Requirements BSc in Computer Science, Software Engineering or related fields of studies  with 2 years of relevant work experience How to Apply Qualified candidates are invited to submit their application with non-returnable CV, educational qualifications and work experience to hr@ethswitch.com, stating the title of the position clearly on the subject line. Qualified female applicants are highly encouraged.