Role Purpose: 

Ensure effective administration, compliance, and recovery of warranty claims within Service Operations by accurately processing and documenting claims in line with Caterpillar and Mantrac Group standards. The role drives timely submissions, minimizes resubmissions, and coordinates across Service, Parts, Planning, and the Group Warranty Centre of Excellence (CoE).

Key Responsibilities:

• Administer warranty processes, review WIP, and manage work orders within KPI timelines.

• Ensure accurate claim submissions, minimize resubmissions, and maintain compliance with Caterpillar/OEM policies.

• Maintain proper documentation and record keeping, ensuring full traceability of claims and parts.

• Coordinate with Service teams, Parts, Warehouse, Planning, and Group Warranty CoE for smooth execution.

• Monitor performance indicators, prepare reports, and escalate overdue or rejected claims with corrective actions.

Job Requirements

Requirements:

• Bachelor’s degree in mechanical engineering, Automotive, or related field

• Minimum 1 years’ experience in service administration, maintenance planning, or warranty-related role

• Experience in heavy equipment or industrial service environment is an advantage

How To Apply

Interested and qualified applicants are invited to submit their updated CV via email to: Careerset@mantrac.com.et

Please clearly indicate the position title you are applying for in the subject line of your email.

Only shortlisted candidates will be contacted.

Mantrac Ethiopia / MMIOM is an equal opportunity employer and encourages applications from all qualified candidates.

Job Requirements The position requires a Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or related fields. Candidates should have at least 1 year of experience in service administration, maintenance planning, or warranty-related roles. The role focuses on supporting service operations, coordinating maintenance activities, and managing warranty processes to ensure efficient and reliable after-sales service delivery. How to Apply Submit your non-returnable application and CV along with supporting documents in Via email Careerset@mantrac.com.et